Conversations

Conversations 1 - 20 of 106
Photo of Andrew Biehle
Checkbox to ignore case auto-assignment rules option in rules engine when creating a CTA.
When building a rule to create a CTA it would be great to have a checkbox option that will tell rules to ignore case reassignment rules s...
  • 2 me toos
  • 2 replies
  • Idea
Photo of Berin Bezmen
Sync emails from Gmail to Gainsight/Timeline
We use Yesware to sync our emails with Salesforce. Yesware provides a "sync with SF" button which would be awesome to have for Gainsight....
  • 11 me toos
  • 6 replies
  • Idea
  • Under Consideration
Photo of Domenic Armano
Add Tabular Reports to Outreach Templates in Copilot
When creating an outreach template it would be great if you could add a previously created tabular formatted report. This is not presentl...
  • 35 me toos
  • 24 replies
  • Idea
  • Under Consideration
Photo of Chris Mudd
Uncheck Send Separate Emails
Current functionality does not allow you to uncheck the 'Send Separate Email to Recipients' if a token is being used.  We would like to s...
  • 6 me toos
  • 2 replies
  • Idea
Photo of Chris Mudd
Ascend and descending order in mass edit report
We would like to see the option when creating a Scorecard Mass edit report to show ascending and descending order of Overall Score. Use ...
  • Chris Mudd, 4 weeks ago

  • 1 me too
  • 0 replies
  • Idea
Photo of Ankur Bhat
Extract data from heterogeneous databases.
Currently, we are unable to fetch data from heterogeneous databases in MDA. Can we make this possible in future?
  • 7 me toos
  • 8 replies
  • Problem
  • In Progress
Photo of Chris Mudd
Seeing Partial Widget when using Service cloud widget
I have a customer who has added the Gainsight Widget to Service cloud.  We would like to see the ability to edit this width and height of...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Heather Hansen
Copilot: Identifying CTAs with No Contacts
We've recently created a survey (outside GS) that we're sending to contacts associated with the CTA.  Unfortunately, since it's a new pro...
  • 3 me toos
  • 2 replies
  • Question
  • In Progress
Photo of Alex LeGay
Email Templates 2.0 - Changing the color of a button could be improved
Hopefully this helps some people! I have seen this come through support a few times and I figured I would post this as an idea to see wha...
  • 10 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Hitesh
Report builder drill down option's fields order are getting reset
For MDA data, when we reorder the columns inside the Drill down report, then closes the drill-down view, the changes we made will not "st...
  • 6 me toos
  • 1 reply
  • Problem
  • Acknowledged
Photo of Chris Mudd
Report on External Attendees from Timeline
We would like to be able to report on external attendees from timeline data.  More importantly being able to report on the most recently ...
  • 11 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Chris Mudd
Calculated fields in Report Builder
It would be nice to be able to create a calculated field in report builder similar to the calculated fields you can create in the rules e...
  • 11 me toos
  • 3 replies
  • Idea
Photo of Chris Mudd
Support Scorecards 2.0 on GS Mobile
Do we have an ETA on when Scorecards 2.0 will be supported in GS Mobile?  Currently customers are having to maintain Scorecards 1.0 in or...
  • 2 me toos
  • 1 reply
  • Question
Photo of Chris Mudd
Timeline Change Attendees to Recipients
Currently if you long an email to Timeline you can include internal and external attendees.  I believe that this should probably say reci...
  • 3 me toos
  • 2 replies
  • Idea
  • Not Planned
Photo of Jeff Waldman
Reporting on timeline activity content
With the new Activity Timeline reporting capability you seem to be able to report on all fields except for the actual "Notes" field?  Wou...
  • 12 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Chris Mudd
Ability to export Mass Scorecard Edit
It would be a nice feature to be able to export this view.  Right now we do not allow for this and if the report is exported no informati...
  • 6 me toos
  • 5 replies
  • Idea
  • Implemented
Photo of Jeffrey Coleman
Allow a report to be attached to a copilot email
We're working with clients who have large numbers of individual users. In order to provide better insight into what those users are doing...
  • 12 me toos
  • 12 replies
  • Idea
  • Implemented
Photo of Chuen Moschetti
Report column ordering
I've created a health score column chart by CSM, the colors are ordered from yellow, red, orange, lime, green instead of being ranked fro...
  • 4 me toos
  • 6 replies
  • Idea
  • Under Consideration
Photo of Steve Davis
Ability to use numbers and special characters in Score help text
Recently, we've noticed that you cannot put in numbers and dashes in the help text for scoring. Can we get this ability added in as the c...
  • 4 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Steve Davis
Bring Back the Chiclet View!!
In looking over my newly created Scorecard 2.0 section, I am noticing some non-parity between the features. I already have another logged...
  • 12 me toos
  • 2 replies
  • Idea