Conversations

Conversations 1 - 20 of 58
Photo of Cameron Wright
Remove edit access to CTA due date for certain users
I have a customer that would like the ability to be able to lock the CTA due date field for everyone except for Admins. The use case a C...
  • Cameron Wright, 2 days ago

  • 1 me too
  • 0 replies
  • Idea
Photo of Cameron Wright
Activity End date sync input validation
I have a customer syncing Timeline Activities to Salesforce and we just recently made the field Activity End Date a default field. Howeve...
  • 8 me toos
  • 1 reply
  • Idea
Photo of Cameron Wright
Multiple C360 layouts in Mobile
I have a customer that would like to be able to use the mobile view for multiple layouts in C360, currently only in the main default layo...
  • Cameron Wright, 3 days ago

  • 2 me toos
  • 0 replies
  • Idea
Photo of Cameron Wright
Show Data Points in Report Builder
I have a customer that uses the Report Builder tool outside of Gainsight to put in her presentations at work. Report builder works as it ...
  • 13 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Nicole Gemmer
Add Due Date to Mass Edit for CTAs and Tasks
Add the ability to change due dates for CTAs and tasks to the mass edit functionality.  This will allow us to adjust dates as we make cha...
  • 20 me toos
  • 7 replies
  • Idea
  • Under Consideration
Photo of Cameron Wright
Visual customization of CTA by status for cockpit view
I was working with a customer today who brought up a very beneficial idea for viewing CTA's. They would like the CTA to visually appear ...
  • 15 me toos
  • 7 replies
  • Idea
Photo of Cameron Wright
Do not open a CTA until the previous is closed
Working with a customer they asked if there is a way to not open a new CTA until the previous of likeness was closed. Example: "Follow...
  • 2 me toos
  • 2 replies
  • Idea
Photo of Steve Davis
Data Anomalies Tab In Administration
Can we get the "Data Anomalies" as a tab in the Administration Console? I've gotten several requests from clients that it is a pain typin...
  • 10 me toos
  • 3 replies
  • Idea
Photo of Cameron Wright
Ability to turn off email activity type
I have a customer that has consolidated their types and would like to be able to turn off the "email" activity type, they did this to mak...
  • 3 me toos
  • 3 replies
  • Idea
Photo of Cameron Wright
Email assist parent/child account contact association
I have a customer that uses a child/parent relationships and CTA's could open for either or, but the contact from either side does not pu...
  • 4 me toos
  • 6 replies
  • Idea
Photo of Cameron Wright
Advanced Call to Action triggers
I have a customer that has a need for Advanced triggers for creating Call to Action's. The use case here: We want to create a CTA that g...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Cameron Wright
Create custom widgets similar to Open CTA's
I have a customer that would like to be able to make widgets similar to the one below, there are multiple use cases here:  Open Support ...
  • 1 me too
  • 1 reply
  • Idea
Photo of Jeff Kirkpatrick
Love me some Gainsight Support!
What I love about Gainsight support is not only the technical prowess, but the customer service skills.  Impeccable.  (Cameron Wright in ...
  • 7 me toos
  • 3 replies
  • Praise
Photo of Cameron Wright
Additional C360 layout Options/Preview
A customer came into chat and mentioned that they are trying to test a C360 layout and wants to assign to themselves before making live f...
  • 4 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Hitesh
Report builder drill down option's fields order are getting reset
For MDA data, when we reorder the columns inside the Drill down report, then closes the drill-down view, the changes we made will not "st...
  • 6 me toos
  • 1 reply
  • Problem
  • Acknowledged
Photo of Steve Davis
Edit Ability For Timeline Activities Related To A CTA
After doing a few timeline updates last night, I found a typo and wanted to correct. I noticed something that took me awhile to debug, bu...
  • 5 me toos
  • 4 replies
  • Idea
Photo of Cameron Wright
Date Field Group by on flattened survey object
I have a customer that has been trying to work through building reports on a flattened survey object, they were following the documentati...
  • 6 me toos
  • 1 reply
  • Idea
Photo of Andrew Cummins
Ability for CSM to remove shared 360 access of an external contact
We currently have a bottleneck with the Admin because they are the only ones that can remove the shared c360 access from an external cont...
  • 3 me toos
  • 3 replies
  • Idea
Photo of Seth
"All My Drafts" view for Timeline
Is there a way to give a CSM a view of all the drafts they have open in Timeline, regardless of which customers they're for? We just laun...
  • 9 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Cameron Wright
Filter Flattened survey by parent accounts
I have a customer that would like to be able to filter by parent accounts on flattened surveys, for example: They want to add Parent Acco...
  • 2 me toos
  • 1 reply
  • Idea