Conversations

Conversations 21 - 40 of 48
Photo of JD Griffis
Gainsight "flat" view vs Account Hierarchy structure
In Gainsight, all the accounts come in at the same level; with no ability (currently) to view things through the lens of the Saleforce hi...
  • 13 me toos
  • 8 replies
  • Idea
  • Implemented
Photo of Josh Grigone
Customizable Sponsor Tracking Card
Hi team, Currently, "Role" and "Location" appear hard coded onto Sponsor Tracking cards. If some form of location field is not present w...
  • 10 me toos
  • 2 replies
  • Idea
Photo of Phil Kowalski
Is there a way to regularly import third party NPS data?
I found this article about importing NPS results from a 3rd party: https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Ex...
  • 4 me toos
  • 4 replies
  • Question
  • Acknowledged
Photo of Samantha Braastad
Add the ability to include a Scorecard Measure's comments in a report
We often have to report to the executive team various measures within the scorecard for our top 100 customers. When reviewing the measure...
  • 6 me toos
  • 2 replies
  • Question
  • Answered
Photo of Abhishek Sivaraman
Gainsight for Customers
Hi All, You collect a lot of information about your customers and track the health as part of C360/R360. There are various touch points ...
  • 11 me toos
  • 6 replies
  • Idea
  • Under Consideration
Photo of Brent Krempges
Ability to add multiple linked objects to the CTA
I know this is a fairly new feature but the ability to add multiple linked objects to the CTA instead of just one object would be awesome...
  • 4 me toos
  • 6 replies
  • Idea
  • Implemented
Photo of Michelle Flink
Sending internal communications/ reports via coPilot
Customer would like to leverage coPilot to send INTERNAL emails to the organization that highlights their entire customer base's usage an...
  • 11 me toos
  • 11 replies
  • Question
  • Answered
Photo of Blynn Buckley
Rename "Customer" in UI View
We'd like the ability to rename "Customer" on the Scorecard widget.  We're using this widget in a dashboard where all of our other report...
  • 1 me too
  • 1 reply
  • Idea
  • Not Planned
Photo of Daniel
Customize the Scorecard UI report to select specific scores
I want to be able to select which scores display in the UI report. Right now is seems like it defaults to all scores and we have several ...
  • 9 me toos
  • 3 replies
  • Idea
Photo of Josh Grigone
Detailed Export Failure Reasons
Hi team, I'm not 100% sure of logistics surrounding this but it may be beneficial to include a more detailed failure message when end us...
  • 4 me toos
  • 0 replies
  • Idea
  • Under Consideration
Photo of Ellen Berman
Restricting Exports
Our Internal Audit team recently decided against allowing users the ability to export data for data security purposes.  Is there a way in...
  • 3 me toos
  • 3 replies
  • Question
  • Answered
Photo of Andrew Cummins
Ability to schedule Success Snapshot exports
Would be nice to give the CSM the ability to schedule each of their customer weekly success snapshots to come to them at a certain time e...
  • 3 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Josh Grigone
Reports "Used In" Update
Currently, reports in the Repository only display their use in Dashboards and C360 sections. It would be beneficial for end users if th...
  • 3 me toos
  • 0 replies
  • Idea
  • Implemented
Photo of Seth Schroeder
Create Reports with the Visuals of the Scorecard UI Views
It would be helpful to have the ability to create reports with the same visual elements of the Scorecard UI view. Currently there is not ...
  • 12 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Steve Davis
Export c360 section as a powerpoint
Customer has a request to make the c360 section export out as a powerpoint. Currently, there isn't a way to customize the c360 export and...
  • 5 me toos
  • 1 reply
  • Idea
  • Archived
  • Merged
Photo of Heather Hansen
Summary Section - Links no longer clickable
I noticed that you can longer click on the widgets in the Summary on the C360 to go to that section. It would great if that was still an...
  • 4 me toos
  • 3 replies
  • Problem
  • Solved
Photo of Heather Hansen
Sponsor Tracking Problems
Anyone else still having problems with Sponsor Tracking?  Our first attempt to find a contact works about 50% of time, and then, when we ...
  • 12 me toos
  • 11 replies
  • Problem
  • Acknowledged
  • Archived
Photo of Marie
Benchmarking against Customer Cohorts
The ability to benchmark a customer against its cohorts would be a powerful tool. It would allow CTAs and Scorecards to really hone in on...
  • 3 me toos
  • 1 reply
  • Idea
  • Under Consideration
Photo of Andrew Cummins
Make Sponsor Tracking more reliable
There are many problems I see with sponsor tracking which really hinders our teams adoption of the feature. First there are many times wh...
  • 17 me toos
  • 4 replies
  • Idea
Photo of Cristina Postolache
Customer Success 360 - more flexibility to configure the placement and size of sections
In the current set-up for Customer Success 360 there is a lot of wasted space, at least in my rendition of it. For example I have a table...
  • 6 me toos
  • 2 replies
  • Idea