Conversations

Conversations 1 - 20 of 210
Photo of Alex LeGay
Report on failed participants - specifically ones failed due to the blacklist
The addition of being able to see which participants failed to be added to a program is great  It would be great if you could report on t...
  • 4 me toos
  • 5 replies
  • Idea
Photo of Ben Daniels
Schedule individual reports with excel attachment
Hello, We would really love the ability to schedule individual reports as an excel attachment. The dashboard/ppt scheduling isn't an ide...
  • 22 me toos
  • 12 replies
  • Idea
  • Under Consideration
Photo of Alex LeGay
More visibility into Advanced outreach sending status
I see a lot of times where an advanced outreach is published and the participants are sitting in the queue waiting to send. I think it wo...
  • 19 me toos
  • 10 replies
  • Idea
Photo of Leanne
Replace the Escalation Email in a Program with a CTA
I've got an AO using the Customer Satisfaction Survey model. I don't want to send an escalation email to CSMs (because that is what CTAs ...
  • 4 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Alex LeGay
Add filters to Zendesk auto mapping sync
Adding this on behalf of a customer I was working with that would like to add some sort of filter for the account mapping sync in the Zen...
  • Alex LeGay, 6 days ago

  • 1 me too
  • 0 replies
  • Idea
Photo of Meenal Shukla
Change the opt-out redirect in the JO Email Template
One of my customers wants to use their own opt-out link. Is it possible to do this? Is there a workaround? Thanks!
  • 3 me toos
  • 2 replies
  • Question
Photo of Sai Ram Pulluri
Important - Survey1.0 issue with latest Salesforce update (Response URL not opening)
Issue : After 'Salesforce Summer ’18 Release' release with new manage package Survey was breaking.. It may break in all existing org afte...
  • 3 me toos
  • 7 replies
  • Announcement
Photo of Nora Soza
Follow Up: The ability to change the "FROM" email address when using the email assist feature
Follow up to this idea: https://community.gainsight.com/gainsight/topics/the-ability-to-change-the-from-email-address-when-u... Looking ...
  • 34 me toos
  • 13 replies
  • Idea
  • Planned
Photo of Alex LeGay
More friendly logged out due to inactivity message
Definitely see this a lot but feel the message could be a little cleaner. Some sort of page to just let you know to refresh!
  • 3 me toos
  • 2 replies
  • Idea
Photo of Alex LeGay
Download participants from a program
I know how to pull the program id and report on program participants but it would be nice if you could just download the participants str...
  • 7 me toos
  • 3 replies
  • Idea
Photo of Manmeet Dosanjh
Timeline Activity Types Quota
Is there any way that we can allow for more than 10 Activity Types? Since I can't delete the non-specific ones like 'Email', 'Call', 'Mee...
  • 11 me toos
  • 7 replies
  • Idea
  • Under Consideration
Photo of Abhishek Sivaraman
Scheduling of Programs/AOs
Hi, One of the use cases we have heard from customers is the ability to publish the program at a certain date and time. The current meth...
  • 11 me toos
  • 5 replies
  • Article
Photo of Abhishek Sivaraman
Testing Programs/AOs - Program Design Testing
Hi, We are looking at introducing the ability for helping admins do a test run of a program. There have been several threads discussing ...
  • 8 me toos
  • 3 replies
  • Article
Photo of Drew H
No Scheduler for Publishing Advanced Outreach
Currently, there isn't a way to set up a Publish time/date for a one-time Advanced Outreach that must be started at a specific time/date....
  • 11 me toos
  • 7 replies
  • Problem
  • Solved
Photo of Alex LeGay
Require filter in calculated field within conditional wait?
Within this article, it is mentioned that one working with calculated fields in a program, you need to add an account mapping. Note: It i...
  • 1 me too
  • 2 replies
  • Idea
Photo of Candace Jones
Sending direct Survey link to participants
As the surveys are configured right now, there is no way to send links to the survey without using the Survey tool. It would be super hel...
  • 6 me toos
  • 4 replies
  • Problem
  • Solved
Photo of Alex LeGay
Expose which participants didn't get added to Advanced Outreaches due to being on the blacklist
If an email is on the email blacklist due to a hard bounce, they won't get added as an advanced outreach participant. My idea is to provi...
  • 9 me toos
  • 7 replies
  • Idea
  • Implemented
Photo of Seth
Bulk Enable Sally Users
In Sally for Slack, after I import new users from their Slack Avatar, they get added in the Users List as disabled. I understand that thi...
  • 11 me toos
  • 6 replies
  • Problem
  • In Progress
Photo of Alex LeGay
Testing Advanced Outreaches
Hello All! Hoping to open up some discussion regarding testing advanced outreaches. I will add my ideas below but feel free to provide yo...
  • 13 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Chris Beaven
Ability to CC/BCC contacts on CoPilot outreach
I've heard a few customers ask about the possibility to CC or BCC internal contacts on a CoPilot outreach. The CC/BCC could be a specific...
  • 28 me toos
  • 19 replies
  • Idea
  • Under Consideration