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Surveys & NPS

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Photo of Brian Anfinsen
Allow negative scorecard components
Currently the scorecard components can only be positive numbers between 0-100.  However, one of our components in NPS, which can be from ...
  • 5 me toos
  • 6 replies
  • Idea
  • Under Consideration
Photo of Nate Newby-Kew
Allow Multiple Responses per Survey Email (or Workaround)
I've received a request to allow survey participants to respond multiple times per email. This is for a brief (2 week) client beta partic...
  • 2 me toos
  • 6 replies
  • Idea
Photo of Nicole Mendonca
The option for a "back" button in the Surveys.
Currently in the Survey tool, the end recipient is unable to go "back" a page once they select "Next" page. Would love to have the option...
  • 3 me toos
  • 2 replies
  • Idea
Photo of Lila Meyer
July Release v5.16 Coming Soon!
Gainsight's v5.16 release is going out to Production orgs on July 24! The release contains a variety of enhancements, including: Cal...
  • 3 me toos
  • 0 replies
  • Announcement
Photo of Ryan Andrew
Surveys - Customizable Templates
We'd like to create a seamless brand experience for our clients by maintaining and consistent look and feel (more than just colors & logo...
  • 6 me toos
  • 7 replies
  • Idea
  • Under Consideration
Photo of Travis Abdelhamed
Custom Survey Background Colors
For surveys I see you can change the background colors, but only to a few pre-defined ones. Is there a way to customize surveys custom co...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Christopher Sanderson
True NPS calculation and NPS Widget
This is a two part idea: 1. We need a true NPS calculation.  The way Survey's does this currently, it takes the average of responses acr...
  • 16 me toos
  • 9 replies
  • Idea
Photo of Calvin Multanen
Sharing Survey Results with Non-Users?
Does anyone have advice on the best way to share a contact's survey results to non-GS users? We currently have emails that notify key sta...
  • 2 me toos
  • 6 replies
  • Question
  • Answered
Photo of Alex LeGay
Schedule when the partial save -> partial submit job runs
This request is to be able to change what time the job that moves people from partial save to submit when using partial completes in surv...
  • 3 me toos
  • 1 reply
  • Idea
Photo of Anirudh Allika
Choose AO Model in Survey 2.0
Can we have an option to choose Advance outreach model while creating a survey in Survey 2.0. Currently if we use a NPS question in our S...
  • 1 me too
  • 4 replies
  • Idea
Photo of Andrew Cummins
Add date range to text analytics
Love the text analytics but we have a perpetual survey that runs and there is no way for me to look at the text analytics Q over Q or M o...
  • 3 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Jeremy Curry
Ability to change the sentiment on a comment in text analytics
It would be great if when looking through the text analytics on a survey we could change the sentiment. For example, I had a comment that...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Tom Gerth
Inline survey that does not redirect to a link
Currently, our inline survey functionality in AO gives us the ability to post a single question in the body of an outreach. Despite the ...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Sai Ram Pulluri
Important - Survey1.0 issue with latest Salesforce update (Response URL not opening)
Issue : After 'Salesforce Summer ’18 Release' release with new manage package Survey was breaking.. It may break in all existing org afte...
  • 2 me toos
  • 3 replies
  • Announcement
Photo of Maria Vasiliadis
Combine NPS survey results
It would be valuable to be able to combine survey results so that NPS responses can be reviewed through 1 lense on the NPS tab, even if t...
  • 2 me toos
  • 1 reply
  • Idea
  • Under Consideration