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Surveys & NPS

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Photo of Taylor Wilson
Embed full survey in email template
I saw in another thread that embedding a survey question/answer into an email template was released about a year ago. I'm looking to take...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of Dan Ahrens
v5.5 Survey Text Analytics - only for NPS comments?
Gainsight v5.5 brings advanced text analytics to the survey module. Can the text analytics be configured for any open text field or only ...
  • 7 me toos
  • 8 replies
  • Question
  • Answered
Photo of Scott Superko
Send survey to one-off list of customers
I need to send a survey to a very specific subset of customers based off either account ID or contact ID.  I can't replicate this list in...
  • 3 me toos
  • 7 replies
  • Problem
  • Solved
Photo of Tracy Streetman
Survey & NPS Analytics Available in Reports 2.0
The analytics that are available in the Survey and NPS tabs are great, what would be even better is if those were also available in Repor...
  • 19 me toos
  • 12 replies
  • Problem
  • Solved
Photo of Cameron Wright
One off survey resend
I have a customer that often finds themselves needing to be able to resend a survey to a customer. They would like to be able to find a u...
  • 10 me toos
  • 3 replies
  • Idea
Photo of Chris Milner
GainSight Survey Inquiries
My company is just getting started with GainSight and I am looking into extending the survey functionality outside of our Customer Succes...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Calvin Multanen
Ability to Edit Survey Responses in Gainsight
We recently ran into an issue where a CSM used an email assist CTA to send an NPS survey link to their main contact and CC'd two other co...
  • 3 me toos
  • 1 reply
  • Idea
Photo of Katie Bushmeyer
Is it possible to see survey response rate for past dates?
Survey response rates for previous months
  • 1 me too
  • 5 replies
  • Question
  • In Progress
Photo of Hardik Mota
Removal of Gainsight watermark from the survey page
One of my customer (Asaf Alshech) from the account (Bizzabo) is looking for the removal of Gainsight watermark (logo) from the survey pag...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Dan Ahrens
Is it possible to import historical surveys from another product into Gainsight?
Working with a customer who had used a different survey tool historically and is asking if they can pull this survey data from the past i...
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of Michael Sweeney
Save Partial Survey Responses
I have a customer who would like to save partial survey responses if the user leaves the page before finishing the Survey.
  • 5 me toos
  • 5 replies
  • Idea
  • Implemented
Photo of Jackie Galvan
Sending and tracking multiple surveys per participant
I want to send a survey to hiring managers based on people they've hired recently (we're an applicant tracking system). In many cases, th...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Bill Davis
Updating NPS Survey Flattened Object
I need to Update the NPS-Survey Flattened MDA Object.When I build the Rule, I cannot find the object in the 'Permissions - Rules Load Act...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Brittany
Creating Surveys with Tokens
I want to be able to create surveys with tokenized merge fields within the questions that customize the survey to each client completing ...
  • 18 me toos
  • 8 replies
  • Idea
  • Under Consideration
Photo of Jeffrey Coleman
Load to Gainsight Objects
Why is it that I can use the Rules Engine to update any Salesforce object except the Gainsight ones? It's OK for me to use a rule to cha...
  • 10 me toos
  • 5 replies
  • Idea
  • Under Consideration