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Sally

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Conversations 1 - 15 of 29
Photo of Amanda Neil
Ability for Sally to post SFDC objects to timeline
Current use case for us is that we currently track engagements through an SFDC form and would like to have the ability for our CSM/CSA's ...
  • 2 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Shannon
Gainsight Sally - doesn't always return results on customer name
We are using Sally to look up details on customers and the more of the actual name you type in the less likely Sally is to find it. What ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Jen Pakravan
Enable Sally for Slack to report Success Plan Information
Are there plans to add Success Plan information as something a user can query through Sally for Slack? There's a huge need for it in our ...
  • 3 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Britton Walker
Customize timeline fields Sally can access
I would really love the ability to customize what fields are available when logging a timeline activity through Sally. Our CSM's have qui...
  • 4 me toos
  • 2 replies
  • Idea
Photo of Puna
Custom Search Parameter
Is it possible to have Sally's "Summary for ...." search be based on something other than Account Name?  We use an internal ID to referen...
  • 3 me toos
  • 3 replies
  • Question
Photo of Jackie Cofield
Syncing Timeline Activity Type to Slack Channel
We're interested in syncing gainsight up to a slack channel, and populating it when a custom activity type is created in Timeline. We hav...
  • 3 me toos
  • 2 replies
  • Question
  • Acknowledged
Photo of Rajesh Gande
Product Updates - Sally (Slack Integration)
We will use this thread to post any product updates to Sally (Slack Integration) 
  • 9 me toos
  • 8 replies
  • Article
Photo of Lila Meyer
Gainsight's April v5.13 Release is Coming in 1 Week!
Your Gainsight environment will be upgraded to the 5.13 release on April 10. This release includes the new Global Timeline view, as well...
  • 2 me toos
  • 0 replies
  • Announcement
Photo of Seth
Sally Error Message needs improvement
I had a colleague just ask me for Sally access, which is great. However, her first experience with Sally was the error message, which is ...
  • 3 me toos
  • 1 reply
  • Problem
  • Acknowledged
Photo of Jake Smith
Update timeline notes through sally in slack
Our CSM's would like the ability to log a note in timeline via Sally. I could not find this direct request, but wanted to post here. Shou...
  • 3 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Seth
Send NPS to Slack
Has anyone set up a way to send NPS results to Slack? I figure there'd be a way to leverage the Send emails to Slack functionality, but ...
  • 1 me too
  • 6 replies
  • Idea
  • Under Consideration
Photo of Scott Schoenknecht
Gainsight Sally Not Finding Information
I've recently configured Sally for our Slack workspace and setup my user account through Gainsight.  However, when attempting to pull any...
  • 1 me too
  • 3 replies
  • Problem
Photo of Brandy Guillory
Gainsight API for MDA Table Data for Integration with SaaS Services
Hello, a similar question was posed earlier but is there a Gainsight API available that could read MDA table data and be integrated withi...
  • 1 me too
  • 4 replies
  • Question
Photo of Ben
HipChat integration for Sally bot
Love the Slack integration, but we're a HipChat company. That functionality would be AWESOME. +1 from me!
  • 8 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Jeremy Curry
Sally shouldn't show inactive activity types
When looking at the activities in Slack, there is a great dropdown that lets you select which type of activities you would like to return...
  • 3 me toos
  • 2 replies
  • Idea
  • Under Consideration