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Sally AI Bot

Conversations

Recent Conversations
Conversations 1 - 15 of 36
Photo of Mike Maday
Whatsapp / SMS Integration
After meeting with multiple User Groups at Micro Focus, we received requests to see if Gainsight could integrate with Whatapps or SMS.
  • 4 me toos
  • 4 replies
  • Idea
Photo of Jen Pakravan
Enable Sally for Slack to report Success Plan Information
Are there plans to add Success Plan information as something a user can query through Sally for Slack? There's a huge need for it in our ...
  • 17 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Jackie Cofield
Syncing Timeline Activity Type to Slack Channel
We're interested in syncing gainsight up to a slack channel, and populating it when a custom activity type is created in Timeline. We hav...
  • 3 me toos
  • 3 replies
  • Idea
  • Planned
Photo of Jahnavi
Ability to search account other identifier in Sally
Today Sally searches the account name but if a company is located at different geo locations it would still have the same name and hence ...
  • 4 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Amanda Neil
Ability for Sally to post SFDC objects to timeline
Current use case for us is that we currently track engagements through an SFDC form and would like to have the ability for our CSM/CSA's ...
  • 3 me toos
  • 2 replies
  • Idea
  • Not Planned
Photo of Scott Superko
Permissions for non-licensed Sally users?
We just rolled out Sally to our entire Customer Success organization and are considering rolling it out to the broader company, so non-li...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Heather Landgraf
change user import rules for slack integration
We are having an issue (is with support) where our user load is never fully completing because we have more than the limit of 1000 slack ...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of Seth
Sally in Slack: Link to C360
It would be great if Sally, when showing info about a customer, provided an easy link to the C360, in case the CSM wants to dig in more d...
  • 8 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Tom Wix
Sally FAQ documentation page (feedback)
Looks like it was last updated in May 2018.- i think you can update CTAs to close them.- i think you can "write" to Timeline now.   So un...
  • 1 me too
  • 2 replies
  • Idea
  • Implemented
Photo of Seth
Bulk Enable Sally Users
In Sally for Slack, after I import new users from their Slack Avatar, they get added in the Users List as disabled. I understand that thi...
  • 11 me toos
  • 6 replies
  • Problem
  • In Progress
Photo of Dawn Edwards
Sally for Microsoft Teams
As some organizations are starting to move away from Slack and onto Microsoft Teams, it would be great to have the Sally functionality av...
  • 13 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Seth
Track Sally Usage
I'm excited about the potential for Sally, but I'm not sure yet about who's going to be the most excited about it, or what exactly they'l...
  • 5 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Angela Domenichelli
Automatically enable Sally
As a Gainsight admin, I need seamless integration with Gainsight users and Sally Slack so I have an effective and efficient onboarding ex...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of Shannon
Gainsight Sally - doesn't always return results on customer name
We are using Sally to look up details on customers and the more of the actual name you type in the less likely Sally is to find it. What ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Britton Walker
Customize timeline fields Sally can access
I would really love the ability to customize what fields are available when logging a timeline activity through Sally. Our CSM's have qui...
  • 4 me toos
  • 2 replies
  • Idea