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Gainsight Labs

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Photo of Lila Meyer
May 16 Release Highlights
The v5.14 release will be live in production orgs on Wednesday May 16. For a preview, check out this video. Final Release Notes are avail...
  • 5 me toos
  • 9 replies
  • Announcement
Photo of Lila Meyer
Gainsight's May v5.14 Release is Coming Soon
Gainsight’s May 5.14 release is coming soon! The Sandbox upgrade will start on May 2, and the Production upgrade is scheduled for May 16...
  • 3 me toos
  • 3 replies
  • Announcement
Photo of Melissa I
Chrome plugin for Timeline - Not filtering correctly
So... the screen shot is not as impactful when I have to remove the account names, but the black box is covering the name of the accoun...
  • 1 me too
  • 1 reply
  • Problem
Photo of Seth
Badge appears when Account name is covered by a menu
The Chrome Plugin still displays the badge next to an Account name, even when I can't see the Account name. The badge should not appear i...
  • 1 me too
  • 0 replies
  • Problem
Photo of Seth
Search should handle partial words
In the Chrome Plugin, I can't search on the partial name of a customer. For example, I know I only have one customer with "Insight" in th...
  • 3 me toos
  • 2 replies
  • Idea
Photo of Seth
"Search" for customer
The "Search" field at the top of the Chrome Plugin feels graphically separated from the timeline entries being shown, so I assumed that i...
  • 1 me too
  • 1 reply
  • Idea
Photo of Seth
Add clear link to get back to global timeline
For some reason, it's strangely unintuitive to click the red "GT" button to get back to the Global Timeline, after I've navigated to an A...
  • 2 me toos
  • 2 replies
  • Idea
Photo of Seth
Jump to C360
I assumed that clicking the blue name of a customer in the Chrome Plugin would take me to their C360 page, as it does elsewhere in the ap...
  • 5 me toos
  • 3 replies
  • Idea
Photo of Jeff Kirkpatrick
Show ALL entries ONLY for customers to which I'm assigned
Much like Seth, I like the Mine switch however this seems to either show me Only Timeline entries I created (if Mine = ON)  ALL Timelin...
  • 4 me toos
  • 1 reply
  • Idea
Photo of Jeff Kirkpatrick
Open the Timeline entry in a new tab from Global Timeline
I guess I assumed that if I'm looking at the Global Timeline, and I find the entry I'm looking for, I could click on it and it would open...
  • 4 me toos
  • 4 replies
  • Idea
Photo of Jeff Kirkpatrick
Not all Account names are displaying in Global Timeline
As I'm testing Global Timeline, I noticed that entries that were logged through a CTA are displaying the actual account name. But Activi...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of Seth
"Mine" switch is awesome
LOVE the "Mine" switch, and I love that it's 'sticky', so your setting remains set after opening and closing the Chrome Plugin
  • 4 me toos
  • 2 replies
  • Praise
Photo of Jeff Kirkpatrick
Add an icon to Global Timeline to show me which entries have an attachment
Add a paperclip icon to entries on Global Timeline to show me which ones have an attachment.  It would be a helpful indicator when I'm tr...
  • 2 me toos
  • 2 replies
  • Idea
Photo of Lila Meyer
Gainsight Labs
At Pulse Academy Live on April 9, Karl Rumelhart, will share more information about an exciting new product initiative called Gainsight L...
  • 14 me toos
  • 20 replies
  • Article
Photo of Seth
No clear flow after installation
After installing the Chrome plugin, I followed the instructions and clicked the logo for the plugin. Nothing happened. Screenshot: https:...
  • 2 me toos
  • 4 replies
  • Question