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Email Assist

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Recent Conversations
Conversations 1 - 15 of 22
Photo of Nora Soza
Follow Up: The ability to change the "FROM" email address when using the email assist feature
Follow up to this idea: https://community.gainsight.com/gainsight/topics/the-ability-to-change-the-from-email-address-when-u... Looking ...
  • 31 me toos
  • 12 replies
  • Idea
  • Planned
Photo of Logan T
Email Assist Sending Limitations
Hey Team! Right now, we have a functionality limitation with Email Assist that some of our Customers are looking to see expanded.  In E...
  • 4 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Shiv Kumar Katiyar
[Enhancement Request] Pop up the timeline field while sending email assist task
When our CSMs send an email through a CTA (email template built in Co-pilot), this email automatically is logged in the client's timeline...
  • 2 me toos
  • 2 replies
  • Idea
Photo of Shiv Kumar Katiyar
[Enhancement Request] Pop up the timeline field while sending email assist task
When our CSMs send an email through a CTA (email template built in Co-pilot), this email automatically is logged in the client's timeline...
  • 1 me too
  • 0 replies
  • Idea
Photo of Alex LeGay
Your Gainsight sending IP address might be changing soon!
Hello all! In an effort to provide the best email deliverability within Gainsight we will be diversify our sending IP addresses furth...
  • 1 me too
  • 0 replies
  • Article
Photo of Steve Davis
Variant Email Templates In Email Assist
I have a request from a customer to be able to use (for example) the language variant when using email assist. In testing this it appears...
  • 7 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Link Black
Autosave Email Assist Drafts
It would be great if Email Assist would automatically save changes as a draft without clicking that option manually.  When there are netw...
  • 1 me too
  • 0 replies
  • Idea
Photo of Michael Sweeney
Add Two emails to the Reply-To section of an Outreach
Hey Guys, I have been speaking with a customer who would like the ability to add two emails to the Reply-To section of an Outreach. That ...
  • 4 me toos
  • 4 replies
  • Question
  • In Progress
Photo of Andrew Biehle
Email tokens that pull from a Rich Text Field double space the text.
When you have email token that are pulling from a Rich Text Field like the fields in Activity Timeline it's double spacing the text when ...
  • 3 me toos
  • 1 reply
  • Problem
Photo of Angela Felicissimo
Clone Playbooks with Email assist tasks
I need to clone playbooks from Account level to relationship level. Most of my playbooks have email assist tasks included. Why can't I cl...
  • 6 me toos
  • 3 replies
  • Question
  • Acknowledged
Photo of Nancy Burdzel, Sr Manager Client Analytics & Interventions
Viewing attachments in templates created via email assist
We attach client facing documents to templates created via email assist.  As a CSM, I want to be able to view these attachments in the te...
  • 5 me toos
  • 1 reply
  • Idea
Photo of Angela Felicissimo
Email assist to more than 10 contacts
Currently there is an imposed limit of 10 recipients in an email assist. I am told I need to create a copilot outreach however this would...
  • 3 me toos
  • 3 replies
  • Idea
Photo of Tom Gerth
Email assist tasks do not respect default token values
In some recent troubleshooting we've discovered that Email Assist tasks do not respect default token values. For example, if I have a to...
  • 5 me toos
  • 4 replies
  • Idea
Photo of Jeff Kirkpatrick
Email Assist log to Timeline doesn't populate mandatory field
Recently Gainsight deployed the ability to make fields on Timeline Activities mandatory.  Without this capability, I was previously not a...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of Sarah Johnson
Pre-fill To and CC fields with Email Assist / Email Template / CTA Email Task
Is there a way to pre-populate both Contacts and Users in the To and CC fields of an email when launched from a CTA's Email Task / using ...
  • 4 me toos
  • 1 reply
  • Question