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Email Assist

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Photo of Angela Felicissimo
View attachments added through Email assist
Many of our playbooks include an email assist. CSMs add customer specific attachments when sending the email however these cannot be view...
  • 7 me toos
  • 4 replies
  • Idea
Photo of Meenal Shukla
Extra line in an email template
My customer copies their email from the Google Docs after it has been reviewed and vetted by their marketing teams. They have noticed tha...
  • 4 me toos
  • 4 replies
  • Problem
  • In Progress
Photo of Meenal Shukla
Where can we track the attachments that are included in an email assist?
I was running a report against the Email Logs object in Gainsight, but couldn’t find a field that shows the attachment(s) included in an ...
  • 1 me too
  • 0 replies
  • Question
Photo of Steve Davis
"Current User" tokens for Email Assist
I have a request from the client to be able to send out Email Assist emails using the "Current User" strategy which can be see in reports...
  • 21 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Meenal Shukla
Attachments from Email Assist does not sync up to Timeline
Attachments from Email Assist does not sync up to Timeline. When do we plan to add this functionality?
  • 2 me toos
  • 0 replies
  • Problem
Photo of Elizabeth Adams
Email Assist - Power List
I know there are several posts out there about this, but are there any updates about the possibility of expanding Email Assist capabiliti...
  • 3 me toos
  • 0 replies
  • Question
Photo of Link Black
Autosave Email Assist Drafts
It would be great if Email Assist would automatically save changes as a draft without clicking that option manually.  When there are netw...
  • 1 me too
  • 2 replies
  • Idea
  • Under Consideration
Photo of Shiv Kumar Katiyar
[Enhancement Request] Pop up the timeline field while sending email assist task
When our CSMs send an email through a CTA (email template built in Co-pilot), this email automatically is logged in the client's timeline...
  • 2 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Chris Milner
GainSight Survey Inquiries
My company is just getting started with GainSight and I am looking into extending the survey functionality outside of our Customer Succes...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Steve Davis
Variant Email Templates In Email Assist
I have a request from a customer to be able to use (for example) the language variant when using email assist. In testing this it appears...
  • 10 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Jeff Kirkpatrick
Email Assist log to Timeline doesn't populate mandatory field
Recently Gainsight deployed the ability to make fields on Timeline Activities mandatory.  Without this capability, I was previously not a...
  • 1 me too
  • 1 reply
  • Problem
  • Not a Problem
Photo of Andrew Biehle
Email tokens that pull from a Rich Text Field double space the text.
When you have email token that are pulling from a Rich Text Field like the fields in Activity Timeline it's double spacing the text when ...
  • 3 me toos
  • 2 replies
  • Idea
Photo of Jahnavi
Ability to export the link click statistics based on AO and link clicked
Is there a way to export the link click stats as shown here. 
  • 2 me toos
  • 1 reply
  • Question
  • Answered
Photo of Elliot Hullverson
Email Assist - Validate Email
My client thought it might be better UI if the "validate email" button within Email assist task was located towards the top of the page i...
  • 1 me too
  • 0 replies
  • Idea
Photo of Nora Soza
Follow Up: The ability to change the "FROM" email address when using the email assist feature
Follow up to this idea: https://community.gainsight.com/gainsight/topics/the-ability-to-change-the-from-email-address-when-u... Looking ...
  • 36 me toos
  • 13 replies
  • Idea
  • Planned