is there a way to use a PX survey to collect feedback on help topics, like you see it for example in Microsoft help and on Gainsight help topics? It should appear embedded at the end of every help topic and allow to add a comment if a user isn’t satisfied. Or, if this isn’t possible, appear when a customer clicks on a feedback button.
Has anyone implemented such a system using Gainsight PX?
I would be grateful for any examples, suggestions, ….
Best answer by dileepnalla
Thanks for posting on the community, We have CES survey engagement which can be helpful to meet your use case.
However, I recently worked on similar use case, and suggested them a workaround. Check if this can suit your needs.
This is purely a workaround.
Video recording: https://share.getcloudapp.com/geub88Y5
- PX Subscription should be enabled by “allowJS content”
- Needed custom events code to perform
- Allowing the badges
- Capturing the comments.
Reachout to PX support at firstname.lastname@example.org for any issues