I wanted to know is KCB is the only way to launch engagements or are there others way to launch engagements without using KCB. I wanted to get rid of the KCB UI and build my own UI , I want to replace the KCB window as the container and place the contents within my components as well as launch engagements using it. Is this possible?
Userlevel 5
There is also the “automatic” way to launch an engagement. Check the Audience section for all the options for automatically launching that engagement.
Userlevel 2
+2
- Automatic: Engagement plays based on the audience criteria in step 1 and scheduling rules in step 4 (old editor) or step 3 (new editor). Here’s an article on a classic use case for this.
- KC bot: you’re familiar with this one
- Badge: place a button on top of your application’s UI; the end user will perceive it to be native to your site. When they click on this button, it’ll launch the Engagement. Here’s some documentation on how that works.
- Note: you’ll still need to set audience and scheduling rules for badge-triggered Engagements
If you use Gainsight CS and have integrated it with PX, you can also trigger in-app PX Engagements with CS’s Journey Orchestrator feature.
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