Track which pages in the app the knowledge bot is opened on

  • 21 September 2023
  • 3 replies

Is there a way to track which pages of our app our users are on when they open the knowledge bot? Can we set up Gainsight tracking on the bot itself?


Best answer by Surendra 21 September 2023, 12:36

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3 replies

Userlevel 4

Hello @gkamau 

It is possible to track the KC bot utilization on Gainsight by adding KC bot as a feature in product mapper.

The selector should look something like this in the image added below. 

You can analyse using path analyser to understand where the users are utilizing this feature.

Feel free to reach out to your CSM team or even support team in case you are facing any issues while doing the same.

Thank you @Surendra !

Userlevel 4

Wow, that’s a really interesting idea.  If we replace the KC bot for major releases, would the same mapping continue to work? Or would we need to remap for each KC bot?