Hi folks, I’m looking for a best practice on how to best segment and repeat an NPS survey.
Requirements:
- I will have numerous audience filters to apply this appropriately to the right users at the right time (i.e. have been a user > 6 months, have visited part of the product XXX times, are currently performing YYY action).
- Ask this question every 6 months.
- Ask to 25% of my user base.
- Do not re-ask same 25% until 100% has been completed.
- Repeat…
I could set up intervals to make sure it happens once every 6 months:
The problem is with segmenting by % of users. I can do 25% here, but I’m guessing it picks 25% at run time and never changes.
I could pick a range here but 1) I don’t know how big my segment is without manually figuring it out, and 2) this requires manual effort to move to another set of users every interval.
Really, I’d love to just set up some recurring NPS surveys that don’t pester the same users repeatedly yet continually get feedback without having to re-set-up everything every interval of time.
Understand we’ll be doing product-area-based NPS surveys. So, we’ll have a LOT of these running. Manual is not ideal.
Appreciate any thoughts.
Best answer by sai_ram
View original