Thank you to those who attended PX office hours on Launching Surveys & Closed Loop Feedback!Below is the deck used during this session: Launching Surveys / Closed Loop Feedback Deck Questions Asked:
- Can email engagements be unsubscribed? Yes. When your users receive the email, on the bottom, users have the option to click "Unsubscribe" and doing so will remove them from future email engagements automatically.
- Can we speak about GDPR compliance with email engagements? PX is indeed GDPR-compliant. We have hundreds of customers who have the ability to launch emails on PX, and we haven't had security issues.
- Best practices on A/B testing? In Qualification Scope under "Engagement Sampling," you have the ability to target X% of your audience, OR target users/accounts anywhere in the range of 1 - 100. PX randomly selects users and accounts, and places them into groupings from 1 - 100. For example, you can create Survey A targeting 1-50 and Survey B targeting 51-100. See which one does better in Analytics > Survey Performance.