Hello PX Family,
We often get queries from customers who want to run an NPS Survey followed by a Multi-Question Survey. Currently, Gainsight PX neither provides the flexibility of adding additional queries to the NPS Survey nor adding an NPS Survey at the beginning of a Multi-Question Survey.
The customers' feel that shooting these surveys back to back will fetch them more responses and give the end users a better user experience.
But we can run an NPS Survey followed by a Multi Question Survey in sequence.😊
Yes you read it right and let us have a look at the steps involved:
Step 1: Create an NPS Survey ⭐ with the Audience Logic
Step 2: Create a Multi Question Survey Engagement. Under the Audience Logic, include an In App Engagement Rule that requires the NPS Survey Engagement to be “Last Exactly 0 days ago” and launch it.✔
And Voila 🎉🎊, the surveys are launched in sequence. Here is a quick video demonstrating the same.