A sizzling January : Recordings of what made it great to the end of this post!
“The answers are all out there. We just need to ask the right questions” - Oscar Wilde.
We did ask all our past office hour attendees what kind of sessions would be helpful for them. Based on the responses this month, we came up with our new theme - the qualitative aspect of user experience research via “Surveys.”
In SaaS, We build products from scratch , validate the product-market fit and then see customers and opportunities coming from different parts of the world. The urge to satisfy every customer is natural but not realistic. Prioritisation plays an important role, and user experience analysis paves the way towards what is essential and good to have in the product.
While using the product, the user’s emotions make them retain or churn in the long term. These emotions have to be captured at each crucial stage of the customer journey, and the business owners should understand the highs and lows of the user experience to define their roadmap. Surveys are the best way to capture such qualitative information, and we are all set to guide you on the essentials of creating a stellar closed-loop feedback system this month.
What we are going to cover this month:
Feb 2 : How to leverage surveys to improve customer experience.
Feb 9: Capture sentiment via email and track the success of such campaigns.
Feb 16: Survey Enhancements - New ways to capture user sentiment.
Feb 23 : Gamify user experience with survey data and webhooks.
As I mentioned in the beginning of this post, powered packed sessions by our speakers made january theme - KC bot a huge success. We got to receive tremendous feedback from the attendees and the Q&A part of each session gave us more insights on how curious are our customers to learn and master PX.
Incase you missed it live, here are the recordings to watch at your convenience.
How to trigger external chat bots via PX KC bot
Configure and Capture Dynamic feedback in PX & Use cases
KCBot as the new release vehicle
How to control the Knowledge Center Bots using API Calls.
Happy PX-ing!
