Problem: Our clients have an option of integrating Account A, Account B, or integrating both of them with our platform. These clients have the same plan, but showing them the same engagements in their onboarding checklist doesn’t make sense as some of them may be centered around Account A or B which the client might not have connected.
Is there any way to have the same KC Bot for the same audience, but showing them different engagements based on their audience rules?
I tried creating a test bot for myself with one engagement having a rule that would never trigger (set audience rule of a random email ID) and one engagement that would trigger, but I could see both of these in the KC Bot, so I assume the audience rules for engagement don’t matter.
Is there any reason that the audience rules for engagements aren’t honoured and a static checklist is being shown with all engagements?