How to fetch insights from Gainsight PX to Salesforce?

  • 13 November 2019
  • 3 replies

Gainsight is integrated with our Web Application. I want to fetch all the insights regarding the user usage/scorecards etc from Gainsight PX to the Salesforce account. I’d like to know the best way to go about it. 


Best answer by alextran 15 November 2019, 02:20

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3 replies

Userlevel 6

Hello! @Satwik 


Here are some suggestions that you can use to bring usage data over to Salesforce and WHAT data you can bring over.


- Full access to feature/event based usage data
- Full access to engagement usage data
- User/account profile data

Here is the doc for using our REST API:


S3 Data Export
- Aggregate level feature/event based usage data
- Aggregate engagement usage data
- User/account profile data

Here is the doc for using the Gainsight PX Amazon S3 integration:


Let us know if this helps!


With the help of the REST endpoints, I can get Users and Accounts data like last_login, total hits, number of employees, etc. But what about the dashboard insights/KPI, which give you the aggregate information at one glance in Salesforce? How do I get information like monthly/weekly usage directly from Gainsight, instead of sending basic data to Salesforce (like no of clicks/hits) and computing there?  Is this where Amazon comes in? 


Userlevel 6
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You should definitely check out our Amazon S3 connector documentation, since it automatically aggregates usage data on a daily basis in many of the ways you need.


I hope this helps some!