Hello, I’m looking to create an engagement guide that walks a user through a process that includes a search field. What I’m coming across is that if the search is successful and results are displayed, then the engagement continues. However, if there are no search results the engagement ends. Even if I search again and find results. Is there a way around this? Thanks!
Best answer by link_black
Thanks for posting
I recommend looking at the PX Admin Console → Engagement Monitoring results to see why the Engagement stopped/errored. If it is on tooltip step, then it is mostly likely because the CSS selector used to place the tooltip is not included on the screen without results, but only on the screen with results. Once the Engagement stops/errors, it will not continue. See sample below.
To resolve this, either use a CSS selector for tooltips that is always present or opt for a dialog step instead.