I thought I understood the engagement scheduling, but based on user feedback, I think I have it wrong.
What I want is to show an NPS survey to a segment of customers and if they close the survey, I want to show it to them again in 3 weeks (snooze), until either they respond or the engagement period ends. But I don't think that's what I have here!
Can someone please straighten me out?
Best answer by mickeyView original