We include videos in our Zendesk Help, which is integrated with the KC Bot. If I got to an article with a video, it says b/c of privacy settings it can’t be viewed. The only way a user can view it is to click Read More at the bottom of the page, which isn’t even viewable, and is also a poor experience.
Best answer by dileepnalla
View original
We will investigate with Zendesk on what options we may have to change privacy settings to show/enable the videos to be played.
+1
Hi
I have been reviewing this request and would like to let you know that the Gainsight PX KC bot allows videos in integrated help.
I have tested this behavior and looks fine, here is a short video recording that helps you with the issue.
Click here for the video recording (3 mins run time) this video shows that the KC bot allows videos in integrated help.
Coming to the issue you have been facing, I request you to please reach out to us at pxsupport@gainsight.com so that we can help to debug the issue
From the screenshot, you have shared,
+1
Hi
I have been reviewing this request and would like to let you know that the Gainsight PX KC bot allows videos in integrated help.
I have tested this behavior and looks fine, here is a short video recording that helps you with the issue.
Click here for the video recording (3 mins run time) this video shows that the KC bot allows videos in integrated help.
Coming to the issue you have been facing, I request you to please reach out to us at pxsupport@gainsight.com so that we can help to debug the issue
From the screenshot, you have shared,
Thank you for your help with this. When you discuss permissions on the video, where would I look for those? We’re using Vimeo right now and will be switching to YouTube in the near future. Are the permissions set there? In Zendesk my articles are set to Visible to = “Everyone”.
Here is the HTML that I’m using Zendesk for the “merge” video:
<iframe src="//player.vimeo.com/video/451291719" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
+1
Hi
Here is the video recording that helps you to understand where to change the permissions for the video you wanted to display in the KC bot.
https://share.getcloudapp.com/9Zudqyd8
Let us know if you need any further assistance on this, we are happy to assist you further.
Thanks
+1
Hi
Here is the video recording that helps you to understand where to change the permissions for the video you wanted to display in the KC bot.
https://share.getcloudapp.com/9Zudqyd8
Let us know if you need any further assistance on this, we are happy to assist you further.
Thanks
Hi Dileep,
I’ve asked the person who manages our videos to check on this. The only thing I don’t understand is why I can view it in our online Help but I can’t view it in the online Help when it’s inside the KC Bot. Here’s a link to the online Help:
https://help.vertexvis.com/hc/en-us/articles/1500004096222-Video-Merging-files
Dileep,
The issue has been resolved. I didn’t know that our video person had been moved the video to YouTube which meant that our Vimeo videos could only be seen by companies he whitelisted. I updated the link to point to the YouTube version and it’s now working. Thank you for your help with this.
-Molly
+1
Dileep,
The issue has been resolved. I didn’t know that our video person had been moved the video to YouTube which meant that our Vimeo videos could only be seen by companies he whitelisted. I updated the link to point to the YouTube version and it’s now working. Thank you for your help with this.
-Molly
Glad to hear that things have been sorted now.Please feel free to reachout to us on support tickets for any further assistance at pxsupport@gainsight.com
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