We include videos in our Zendesk Help, which is integrated with the KC Bot. If I got to an article with a video, it says b/c of privacy settings it can’t be viewed. The only way a user can view it is to click Read More at the bottom of the page, which isn’t even viewable, and is also a poor experience.
Best answer by dileepnalla
Here is the video recording that helps you to understand where to change the permissions for the video you wanted to display in the KC bot.
Let us know if you need any further assistance on this, we are happy to assist you further.