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Conversations

Recent Conversations
Conversations 1 - 20 of 4646
Photo of Scotty
I created a way to quickly reference large rule tasks
I made some large rules and had trouble figuring out where I was in troubleshooting and which merges I needed. So I write my rules this w...
  • 2 me toos
  • 2 replies
  • Idea
Photo of James Whitehead
"Do Not Contact" list in Journey Orchestrator
Good Afternoon- I know I saw this last week but I cannot find the feature: We are working with Outreaches in Journey Orchestrator and w...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Bill Davis
C360 Search Feature (account type)
When you search for an account in C360 you put the Account Name in.  We all know that. Well, in our case the same Customer may have multi...
  • 1 me too
  • 2 replies
  • Question
Photo of Perry Rogers
Add "Share" button to CTAs
We would like to have a button within the CTA to copy a deep link to the CTA itself. Right now the only way to get a link to the CTA is t...
  • 1 me too
  • 1 reply
  • Idea
Photo of Dale Parent
Unique Criteria and Failed Participants in Programs
I'm running a basic email chain program to provide monthly notifications to a subset of our clients, approx 100.  Our goal is to send onl...
  • 1 me too
  • 3 replies
  • Question
Photo of Sudhakar Ravuri
Add "click rate" and "open rate" as fields in reporting
Customer wants to have click rate and open rate as out of the box fields in Co-Pilot as these are standard rates companies use to determi...
  • 7 me toos
  • 1 reply
  • Idea
Photo of Alex LeGay
Within Survey Participant object, create Advanced Outreach Participant ID as an ID field
Within the SF object Survey Participant, Advanced Outreach Participant ID is a text field instead of an ID. I was working with a customer...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Sai Ram Pulluri
Adding field type, like multipicklist option, to the Timeline "+field" dropdown
<Customer Request> Any idea on if we're going to support a multipicklist option? 
  • 11 me toos
  • 6 replies
  • Idea
  • Under Consideration
Photo of Melissa Terrell
Tagging timeline activities
Our team would like the ability to tag Timeline activities in order to sort/segment easier.  For example, for meetings, they would like t...
  • 11 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Jen Molitor
What are the differences between syncing Timeline activity to SFDC tasks vs events
What are the pros/cons of syncing timeline activity to SFDC tasks vs events? Is there a recommended best practice for where to sync? 
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Lila Meyer
Awesome Pulse Europe Discounted & Free Ticket Opportunities!
Gainsight Community members are some of the most passionate people in customer success. As a token of our appreciation, you have access t...
  • 4 me toos
  • 2 replies
  • Announcement
Photo of Naomi James
CTA should open if related Task is open
Currently, when a CTA with open related tasks is closed, Gainsight prompts the user to indicate if they would like to mark them as 'Decli...
  • 1 me too
  • 0 replies
  • Problem
Photo of Hardik Mota
360 page should show product features related layouts named defined
One of my customer named (Ajit Shukla) from BMC software company is looking for customized C360 page, where product features should show ...
  • 1 me too
  • 0 replies
  • Idea
Photo of Kate Green
This Week & Last Week Report Filters
How does the date filter Last Week or This Week work in reporting?  Is it Monday - Sunday?  Or Sunday - Saturday?  And does it use the ti...
  • 1 me too
  • 0 replies
  • Question
Photo of Jeff Kirkpatrick
Real Time Notifications coming from a user vs. OAuth User
According to this article the emails should be coming from the OAuth user: That's not what is happening in my environment.  They are co...
  • 3 me toos
  • 2 replies
  • Problem
  • Solved
Photo of Irit Eizips
C360: PDF export to include ALL C360 sections
When we export the C360 page as PDF, only Gainsight sections are included. We would like to have all sections (showing SFDC objects) as p...
  • 7 me toos
  • 5 replies
  • Idea
Photo of Kelly
Ability to Edit Journey Orchestrator Programs
I continually hear that this is a commonly requested feature but was surprised that there doesn't seem to be a post specific to this topi...
  • 12 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Christopher Sanderson
(CANCELLED) Admin Office Hours - 09/20/18
Hey everyone Office Hours is cancelled this week as I'm taking some PTO.  However, we will be back for our regularly scheduled discussio...
  • 1 me too
  • 1 reply
  • Article
Photo of Alex LeGay
Include unique opens in the Email - Sent,Open & Click report
I've noticed that the Email - Sent,Open & Click report within program analytics shows total opens and not unique opens. I feel like it wo...
  • 5 me toos
  • 2 replies
  • Idea
Photo of Steven Doty
Add "Freeze First Column in Tabular Report" option to Report Type: Scorecard Mass Edit
I am happy to see that we can freeze the first column on tabular reports. We are working hard to adopt Scorecards 2.0 and some of our CSM...
  • 29 me toos
  • 2 replies
  • Idea
  • Under Consideration