US Admin Office Hours (Tuesday session) - 03/16/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

  • 16 March 2021
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sdrostgainsightcom
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Hello everyone!

This thread is for our upcoming Tuesday Admin Office Hours session today (Tuesday, March 16, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET).

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, March 16, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/93972497920?pwd=SGJPOFNzNUxCNVZYcHJrWnRjM2FoUT09

 

Meeting ID: 939 7249 7920

Password: F7msaSQ3

 

For dial-in info by your location, find your local number:

https://gainsight.zoom.us/u/acvxgAlEJZ

Scott Drost, Gainsight -- Principal Customer Success Architect

3 replies

M
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Push two lines of data into the NPS Survey 2.0 object.

CSM is not seeing data from certain reports through their dashboard.

edwardpulga

Rules Engine: Trying to figure out how to build a dataset so that it knows yesterday the value was X, but today (when the rule runs) it is Y

sdrostgainsightcom
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Hello @edwardpulga  - 

Want a couple of additional details if you have a chance before tomorrow’s Admin Ofc Hrs session - and if you can, post the question to THAT thread (I just started a new one for tomorrow’s office hours here) - this thread was actually for yesterday’s session.

When you post to that thread, let me know if the rule you want to check for changes day-to-day in a given field is looking at a field on an MDA object you created?  Are you looking for how to set up the table so you are capturing the trailing value of that field so each day when the rule runs, it compares the current value to the “yesterday’s value” field and if different, acts (creates a CTA, etc.), then updates the trailing value field to the new value?

Hope that makes sense - if not, we’ll work out the details on the call tomorrow!

Scott

Scott Drost, Gainsight -- Principal Customer Success Architect

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