US Admin Office Hours (Thursday session) - 01/14/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

  • 13 January 2021
  • 7 replies
  • 81 views

Userlevel 6
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Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, January 14, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, January 14, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09

 

Meeting ID: 253 252 739

Password: 864010

 

Dial by your location

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        +1 646 876 9923 US (New York)

        +1 301 715 8592 US (Germantown)

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        888 475 4499 US Toll-free

        877 853 5257 US Toll-free

 

Find your local number: https://gainsight.zoom.us/u/aQSPx2jXO


7 replies

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Hello team,

I am working on a rule and in my final merge task I am getting this error “For join condition, data type LHS should match data type RHS” I have never seen it before. Does it mean, Left records should match right records or something like this? 

Thanks in advance.

 

 

Userlevel 6
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Hello @MariaTuregano  -- it means that the fields you are using to match up the two data sets aren’t the same field type.

 

If you have a field named Customer ID on one side that’s a “String” field that you are matching on, and then in the other data set the field “Customer Number” has that same ID, but it is a “Number” field (because it’s a number-type field in whatever data source you fetched from), you’ll get an error like this.

That’s my best guess as to the issue off the top of my head, so if digging in and checking field types, changing the fields you are merging on, etc. doesn’t work, we’ll figure it out during the session later!

Scott

Hello,

  1. I am trying to create a rule that will fire an Exec Sponsor Engagement CTA for accounts. I would like to fire the rule on an ongoing basis for accounts every 3 months starting with their client since month. How can I achieve this?

Thank you!

Michelle

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Thanks @sdrostgainsightcom. Lets look into later on. I have also got a couple of questions on condition wait for JO.

Looking forward to it.

 

 

 

Userlevel 3
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Is there a way to show when an account turned red on their scorecard and how long they have been red

Userlevel 6
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Some follow up info for you @MariaTuregano -- first, a couple links about Data Designer in our documentation that will give you an overview and then point you to the detailed documents:

https://support.gainsight.com/Gainsight_NXT/Data_Designer/About/Data_Designer_Overview

https://support.gainsight.com/Gainsight_NXT/Data_Designer/FAQs/Data_Designer_FAQs

 

Second, I’ve confirmed that yes, the way to NOT send out one of the follow-up email options in the NPS model is to set the “After X Days” to longer than the # of days you are allowing the survey to be responded to. 

I found the note in below screenshot in our documentation - it should be highlighted better than it is, and again, I’m sure we’ll allow it to be “turned off” in the redesigned JO down the road, but glad I was able to confirm for you that this is the only way to do it.

 

Hope that helps!

Scott

 

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@sdrostgainsightcom Thanks so much for this. Very helpful! Have a good weekend!

 

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