New Associate Admin Certification Available!

  • 30 April 2021
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Our new Gainsight Associate Admin (Level 1) certificate for new Gainsight Admins is live! This exam tests a new Admin’s basic knowledge of administrative concepts, and is a demonstration of their commitment to the admin learning journey. We recommend Admins complete our free elearning and then take the exam. This exam is available online at any time, is not proctored, contains 32 multiple choice questions, and has a 45-minute time limit. 

The Education team will develop Level 2 topic specific certificates in the coming months, which will be most relevant for part-time Admins who only work in certain areas of Gainsight (eg. JO & Surveys, Reports & Dashboards, etc.).

Level 3 already exists! It’s our Gainsight NXT Admin certification, which is for experienced Admins, and tests their knowledge on all the major functional areas of Gainsight. 

Learn more and share this page with your colleagues who are interested in CS Ops careers, and learning Gainsight Administration!

New Digital Credentials

I’m super excited to announce we’ll be providing verifiable digital credentials for our admin certificates! Learners will be offered a digital credential when they pass one of our admin exams, and if they accept it, they can create a profile on Credly that lists all of their certifications. The certifications will also link back to a Gainsight page with more information about how the certs are earned. Learners can also share their certificates on LinkedIn with one click! Existing and new certificate owners will be offered their digital credential starting in late May.

Live Admin Training Opportunity

Tell your friends and colleagues, Pulse Academy Live is back! On June 8, the day before Pulse Everywhere, we’re offering half-day live training experiences. There are tracks for new Admins (Admin 101), experienced Admins with at least 1 yr. of experience (Admin 200), as well as CSM Foundations (not-Gainsight specific). All of the tracks are being offered for the amazingly low price of $149! Detailed agendas will be posted soon. And if you register for the Admin 101 track, you will get a free voucher to take the Associate Admin exam!

Pulse Everywhere CS Operations Track

On June 9 - 11, during Pulse Everywhere, we hosting a dedicated CS Operations track and you don't want to miss it! Registration is free, so spread the word!


3 replies

Userlevel 7
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@lila_meyer thank you for letting us know. Bumping this to the top for more visibility. 

Userlevel 3
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@lila_meyer any update on the Level 2 Certification?

Userlevel 7
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Hi @obarrette We are in the final stage of testing the Level 2 certification on Reports & Dashboards and expect to publish it next week! That’s the first topic we’ve tackled, and anticipate working on JO & Surveys next.

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