EMEA Admin Office Hours - 09/09/21

  • 6 September 2021
  • 2 replies
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This thread is for the Admin Office Hours session for Thursday Sep 9th ,2021. Submit your questions to this thread and we'll address them during our session at 1-3PM UK Time

There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session.

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09

Meeting ID: 991 5008 4271
Password: 931784
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Meeting ID: 991 5008 4271
Password: 931784
Find your local number: https://gainsight.zoom.us/u/ach8Etu3VT


2 replies

I was wondering if I could have some assistance on how split which clients certain users can view within Gainsight, if possible.  This is due to different sectors of the business utilising Gainsight with separate CSM teams.  

Hello, I have a question about integration of GS with Monday.com. We do use Monday.com for our tech ticketing system when our clients have issues with our app we do open tickets in Monday.com through a form. Then they go into a queue in Monday.com as New and the developers have a look and  assign them into different categories: Waiting for Support, Need more information, Ongoing and Archive . Now, how these tickets under these categoriescan be integrated into the related account in GS?  Thanks

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