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Do More With Less: How to Configure Gainsight for Digital-First Engagements and Pooled CSMs

  • 21 October 2020
  • 2 replies
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  • Gainsight Community Manager
  • 2185 replies

Please register here

Tuesday, October 27, 2020 11:00 AM - 12:00 PM PDT

Join us to learn configuration that can help your CS team scale, in this webinar for Gainsight admins. In part one of our webinar mini-series [Recording Here], presenters from Okta and Glint described their programs that drive adoption and build customer intimacy with minimal or zero human intervention. Now, they’ll dive into the nuances of the Health Scores, Journey Orchestrator Programs, Dashboards, and more that make it all possible, whether through automated virtual journeys or a “pool” of CSMs.

To give us time to get into the technical details, this webinar will not review the overall program strategy covered in the first webinar [Recording]. If you missed it, or are a non-technical CS leader, give it a watch!

These technical wizards are happy to demo their config and answer your questions:
- Melissa Allen, Customer Success Operations Manager at Okta
- Thuy Koo, Customer Success Operations Manager at Glint

You’ll come away from this webinar having learned:

  • How to configure a Journey Orchestrator Program to onboard new users
  • How to build Health Scores to prioritize outreach
  • How to build a Dashboard to track a “pooled” customer success team

 

You can also add this to your Add to Google Calendar


2 replies

Userlevel 3
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Hi @sai_ram - is there a link to register? Thanks!

Userlevel 7
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Hi @sai_ram - is there a link to register? Thanks!

@acote My bad I missed it. Thanks for the reminder!

Please register here

Tuesday, October 27, 2020 11:00 AM - 12:00 PM PDT

You can also add this to your Add to Google Calendar

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