Events &amp; Office Hours

Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about? We have multiple areas in Gainsight that can do some aspects of data pipelining. Each area specialises in one aspect or the other. Example: Connectors specialise in fetching from diverse sources, Data Designer specialises in transformation capabilities, and Rules specialise in Actions. What is the Agenda of the VCAM? In this VCAM we will try to get to understand any examples / scenarios understand if this results in any pain points, any lost opportunities explore some potential options to address those. What is the outcome of this VCAM? Identifying IF there are any unsolved needs around our data pipeline, if there are, understanding what are top problems are, and maybe help fill the requirements Who is the right person to Enroll?Gainsight Admins who have configured atleast a couple of Rules and Connector jobs or Gainsight admins who maintain Rules / Co

Virtual Customer Advisory Meeting - Jobs Orchestration across Gainsight

600

12 days ago

CorneliaProdOps

Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about?Many customers use Success Plans to manage projects/initiatives such as customer onboarding, renewal & account planning. We would like to understand these use cases better through examples. What is the Agenda of the VCAM? Gather examples of Success Plan’s project management use case Understand the user pain points for this use case Ideate on possible solutions and understand their priority. What is the outcome of this VCAM?Feedback on possible solutions for Success Plan’s project management use case Feedback on the roadmap for Success PlanWho is the right person to Enroll?Heavy users of Success Plan who use it for project management use case. NXT onlyWhen is this happening? Friday, 13th May - 12: 00 PM ET/ 9:00 AM PT/ 9:30 PM IST What should you do?Please register for the roundtable to the slots provided using this form. We will reply with a calenda

Virtual Customer Advisory Meeting - Success Plans for Project Management

340

sdrostgainsightcomGainsight Employee: Golden Ruler

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, May 24, 2022 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, May 24, 2022 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95579728548?pwd=UGRNbnlmK2MrMFJDV3BNRzlTeERwQT09 Meeting ID: 955 7972 8548Password: 457364 For dial-in info by your location, find your local number:https://gainsight.zoom.us/u/a3hcfBNC2

US Admin Office Hours (Tuesday session) - 05/24/22 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

15 hours ago

baji_bathulaGainsight Employee: Veteran Rookie

This thread is for the Admin Office Hours session for Tuesday May 24th, 2022. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 I

EMEA Admin Office Hours(Tuesday session) - 24/05/2022

2 days ago

baji_bathulaGainsight Employee: Veteran Rookie

This thread is for the Admin Office Hours session for Thursday May 26th ,2022. Submit your questions to this thread and we'll address them during our session at 1-3PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India

EMEA Admin Office Hours(Thursday session) - 26/05/2022

2 days ago

yuniyalGainsight Employee: Shoshin

We're excited to share how you can manage your customer’s usage data in Gainsight using Adoption Explorer. Date: 19th May 2022Time: 11 AM PTRegister today for the Zoom link. Want to get started before May 19th? Here are a few resources:Adoption Explorer Overview Adoption Explorer FAQsDid you miss April Office Hours? You can find the recording of the office hours here (Passcode: 8#=SpGtM).

May 19th - Office Hours - Adoption Explorer

4 days ago

sdrostgainsightcomGainsight Employee: Golden Ruler

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, May 19, 2022 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, May 19, 2022 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09 Meeting ID: 253 252 739Password: 864010 Dial by your location +1 312 626 6799 US (Chicago) +1 646 876 9923 US (New York) +1 301 715 8592 US (Germantown) +1 346 248 7799 US (Houston)

US Admin Office Hours (Thursday session) - 05/19/22 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

5 days ago

jake_ellisGainsight Employee: Veteran Rookie

Join us Wednesday, June 1st from 8:00 to 9:30 AM (Pacific) for where I will dive into several exciting topics related to our roadmap initiatives.Take a look at what we’re working on and engage in a Q&A session with our product team.In our upcoming webinar, we’ll focus in on some core areas we’re investing in this year and showcase the enhancements planned across:Admin SimplificationOur product team continues to focus on improving the admin experience to support their efforts with customer-facing teams. From improved rules and logs messaging to more flexible platform layout and customer communication, the design and product teams have been working tirelessly behind the scenes to build gorgeous applications to continuously improve the administration of Gainsight. Our focus on team productivity and end-user empowerment will put more control in the hands of customer-facing teams. Improved user experiences throughout the platform will help CSMs, AMs, and Sales drive more outcomes for t

Customer Roadmap Webinar - June 1st, 2022

1410

7 days ago

sdrostgainsightcomGainsight Employee: Golden Ruler

Hello everyone!Apologies for the long hiatus last week but Tues/Thurs office hours are BACK! This thread is for tomorrow’s Tuesday Admin Office Hours session on Tuesday, May 17, 2022 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, May 17, 2022 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95579728548?pwd=UGRNbnlmK2MrMFJDV3BNRzlTeERwQT09 Meeting ID: 955 7972 8548Password: 457364 For dial-in info by your location, find your local number:https://gainsight.zoom.us/u/a3hcfBNC2

US Admin Office Hours (Tuesday session) - 05/17/22 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

7 days ago

baji_bathulaGainsight Employee: Veteran Rookie

This thread is for the Admin Office Hours session for Thursday May 19th ,2022. Submit your questions to this thread and we'll address them during our session at 1-3PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India

EMEA Admin Office Hours(Thursday session) - 19/05/2022

9 days ago

baji_bathulaGainsight Employee: Veteran Rookie

This thread is for the Admin Office Hours session for Tuesday May 17th, 2022. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 I

EMEA Admin Office Hours(Tuesday session) - 17/05/2022

9 days ago

sdrostgainsightcomGainsight Employee: Golden Ruler

PLEASE NOTE - OFFICE HOURS CANCELED TODAY - Thursday May 5 Office Hours today. Apologies for the short notice - unexpected illness. I will post tomorrow re: next week’s schedule . Best, Scott

US Admin Office Hours (Thursday session) - 05/05/22 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

13 days ago

baji_bathulaGainsight Employee: Veteran Rookie

This thread is for the Admin Office Hours session for Tuesday May 10th, 2022. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 I

EMEA Admin Office Hours(Tuesday session) - 10/05/2022

16 days ago

baji_bathulaGainsight Employee: Veteran Rookie

This thread is for the Admin Office Hours session for Thursday May 12th ,2022. Submit your questions to this thread and we'll address them during our session at 1-3PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India

EMEA Admin Office Hours(Thursday session) - 12/05/2022

16 days ago

CorneliaProdOps

Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about? CX Center lets you analyse customer feedback from various sources like timeline and surveys, to get a holistic view of your customers’ sentiment. We want to enhance the sentiment analysis capabilities available in CX Center. What is the Agenda of the VCAM? We want to understand how to review textual customer feedback today? What are the various ways in which you analyze and report customer feedback? Identifying themes (groups) of customer feedback in CX CenterWhat is the outcome of this VCAM? An understanding of how various personas review feedback from customers and group them, report them, etc Who is the right person to Enroll? Users who review and report on customer feedback from surveys, Gainsight Timeline OR Users who use CX Center When is this happening? Thursday, May 18th, 2022 -12: 00 PM ET/ 9:00 AM PT/ 9:30 PM IST What should you do?Please regis

Virtual Customer Advisory Meeting - Customer Feedback Sentiment Analysis in CX Center

140

19 days ago

CorneliaProdOps

Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about?We are looking to revamp the existing timeline salesforce integration experience which would help customers use this functionality more efficiently. We would like to listen and understand:What are the current pain points while using this integration? What additional functionalities are you looking for?What is the Agenda of the VCAM? Understand the challenges with timeline salesforce integration experience To discuss what additional functionalities can improve the timeline salesforce integration experienceWhat is the outcome of this VCAM? This will give us key insights on the challenges faced by existing timeline salesforce integration to ensure these are considered for salesforce integration revamp Who is the right person to Enroll? Do you use salesforce timeline integration frequently? When is this happening? Wednesday, 11th May 12: 00 PM ET/ 9:00 AM PT/

Virtual Customer Advisory Meeting -Timeline Salesforce Integration Experience

301

19 days ago

KatLeongGainsight Employee: Shoshin

Thank you so much for attending the EVOLVE with Gainsight Product Launch Series event on March 8th. We hope you enjoyed the event as much as we did. Please reply to this thread with any product questions you may have. Over the next week following the event, our product leaders will answer your questions. Don’t forget to complete the post-event survey!

Feedback on EVOLVE with Gainsight - March 8, 2022

20 days ago

CorneliaProdOps

Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about? We are revamping the Email Templates section which powers various email templates used for sending emails through JO, Cockpit, Timeline & Gainsight Assist Plugins. What is the Agenda of the VCAM? We are looking to understand the need of users who create email templates which are then consumed through JO, Cockpit, Timeline & Gainsight Assist Plugin for sending emails. The focus will be on the following questions mainly:What are the current pain points that exist in the Email Templates builder section? What are the various use cases for which different templates are created & how is it being solved through the existing solutions? What is missing or needed? What concerns or ideas do users have to improve the email template building experience Feedback on current backlog items & mocksWhat is the outcome of this VCAM? Understanding the pain p

Virtual Customer Advisory Meeting - Email Template Builder

391

20 days ago

sdrostgainsightcomGainsight Employee: Golden Ruler

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, May 3, 2022 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, May 3, 2022 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95579728548?pwd=UGRNbnlmK2MrMFJDV3BNRzlTeERwQT09 Meeting ID: 955 7972 8548Password: 457364 For dial-in info by your location, find your local number:https://gainsight.zoom.us/u/a3hcfBNC2

US Admin Office Hours (Tuesday session) - 05/03/22 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

21 days ago

lila_meyerGainsight Employee: Grand Slammer

We’re super excited to host Pulse Academy Live, an in-person day-long immersive educational experience for CS professionals of all levels. PAL is August 16 in San Francisco; the day before the annual Pulse conference. New to 2022, we are also offering a course geared towards product professionals. Choose from the following 5 tracks:Advanced Customer Success Essentials for CSMs ($399/per person) Join us for a high energy training with exciting presentations and activities to accelerate your CSM skills! Advanced Customer Success Essentials will provide participants with leading practices, processes and skills for succeeding as a Customer Success Manager, including how to drive value with your clients, frameworks to maximize your discovery conversations, understanding and aligning to executive decision making styles, effectively influencing others, and more! This session will feature a mix of content, discussions, and interactive workshops focused on providing immediately actionable pract

Join us for in-person Admin, CS, and Product Training on August 16

170

22 days ago

baji_bathulaGainsight Employee: Veteran Rookie

This thread is for the Admin Office Hours session for Thursday May 5th ,2022. Submit your questions to this thread and we'll address them during our session at 1-3PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India

EMEA Admin Office Hours(Thursday session) - 05/05/2022

baji_bathulaGainsight Employee: Veteran Rookie

Hello All, We are not conducting office hours on Tuesday due to public holiday in India. Thanks,Baji

No EMEA Admin Office Hours on May 3rd

CorneliaProdOps

Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about?A Walkthrough of a new feature - Comments in Success Plan - and to gather feedback Comments enable conversations between the stakeholders of the Success Plan in order to help them execute work faster. People can converse with internal & external users from right within the Success Plan What is the Agenda of the VCAM? A Walk-through of the mocks and explanation of each feature Gathering feedback on the designs and user preferences on notification, comment visibility, and commenting permissions to the external users. Understanding the features to be prioritised for V2 What is the outcome of this VCAM?Gather feedback on user preferences Understand the MVP scope and gather features for V2Who is the right person to Enroll?Heavy users of Success Plan who often collaborate with external persons/users. NXT only usersWhen is this happening? Thursday, 5th May -

Virtual Customer Advisory Meeting - Comments in Success Plan

440

naga_raghav_sumanthGainsight Employee: Shoshin

We have a couple of holidays this month across the globe. So we have modified hours for certain channels for the next couple of weeks while we give our team time off. We also have an all US Employee team meeting from May 09 -12, so some Support responses to tickets may be delayed. To focus on team building, we will have a lighter staff these days, and will not be offering live chat during this time. We will only be focusing on High/Urgent tickets during these days. Please find the modified schedule below. May 03, 2022: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases May 09 - 12, 2022: Live chat disabled. Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases May 16, 2022: Limited chat hours Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases May 27, 2022: Live chat & phone

Support Holiday Hours - May 2022

25 days ago

sdrostgainsightcomGainsight Employee: Golden Ruler