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Zendesk/Gainsight integration - "Form" field or ticket forms

  • 7 January 2020
  • 1 reply
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Userlevel 3

Hello -

 

We have a field in our zendesk labeled “Form” it’s a standard field built off the template forms.  We use this to track product type for our core products.  Is this field part of the standard integration?  I don’t see it in any reporting choices.

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Best answer by Pragati Garg 9 December 2020, 08:26

Hi @justin_bills

The field “Ticket Form Id” is available with our new Zendesk connector (Documentation: https://support.gainsight.com/Gainsight_NXT/Connectors_(Horizon_Experience)/Support_Systems/Zendesk_Connector

I hope that solves your problem. 

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Userlevel 3

Hi @justin_bills

The field “Ticket Form Id” is available with our new Zendesk connector (Documentation: https://support.gainsight.com/Gainsight_NXT/Connectors_(Horizon_Experience)/Support_Systems/Zendesk_Connector

I hope that solves your problem. 

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