We have a field in our zendesk labeled “Form” it’s a standard field built off the template forms. We use this to track product type for our core products. Is this field part of the standard integration? I don’t see it in any reporting choices.
Best answer by Pragati Garg
The field “Ticket Form Id” is available with our new Zendesk connector (Documentation: https://support.gainsight.com/Gainsight_NXT/Connectors_(Horizon_Experience)/Support_Systems/Zendesk_Connector)
I hope that solves your problem.