Question

Want ability to view MDA Usage Data in Engagement Tab and "Usage" section of C360

  • 15 December 2015
  • 29 replies
  • 213 views

Userlevel 3
Currently, you can only view SalesForce and Gainsight Data within the "Engagement Tab" and "Usage Section" of c360. We would like to marry this data to our MDA Data. For example, we would like to see if certain CTAs close, does this raise our product adoption. Currently, the Engagement Tab and Usage chicklet in 360 provide little value with our use case.

29 replies

Userlevel 4
Hi Elaine,



Yes ! Allowing MDA usage data to appear in Usage Section(out of the box) is definitely in the plan.

Unfortunately, it couldn't make a cut into the fall release.



It will most likely be available in the release after (fingers crossed) 

Will keep you updated on the progress in the thread here.



Thanks and Regards,

Lakshmi
Userlevel 7
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What is the ETA on this?  
Userlevel 7
Badge +2
What is the ETA on this?  
Userlevel 3
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Using Adoption Explorer a new feature which will be Generally available starting 6.4 release, we should be able to pull Time series customer data (Usage, Cases etc) from MDA , SFDC objects  part from other sources we support. Please know that Adoption Explorer is available for free for all our full license Gainsight users. Please refer to the Overview page at https://support.gainsight.com/View_More_Categories/Adoption_Explorer/About/Adoption_Explorer_Overview for more information on this feature.



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