I am in the process of trying to create rules to transfer data to via External API, but running into a challenge when it comes to MDA picklist values.
Gainsight Support has already enabled the backend flag that actual values to an S3 file It does not appear possible to use the actual values in an External API call.
The only option is to create a Case Expression, but I have picklists with more than 10 options and GS Support says there is no way to extend that.
There is also not a way to identify the corresponding GSID for each option, particularly if any of the options have never been selected before.
Does anyone have any suggestions or alternative workarounds?