Solved

Trying to load Company Person, getting a blank dialog box (see below)

  • 12 April 2019
  • 4 replies
  • 111 views

Trying to follow the document listed on the FAQ

https://support.gainsight.com/Rules_Engine/Admin_Guides/Load_to_Person_Model_using_Rules_Engine_Action_Types#Setup_Load_to_Company_Person_Action_Type

I am trying to create a rule to select a few contacts from SFDC and load it into Gainsight. The setup rule works just fine but when I go to the Setup Action click on + Action and

select "Load to Company Person" I get a beautiful dialog box something I have never seen before



It is completely blank but has an OK button on it. If I click OK it does not take me to the mapping box instead I get



I am missing the field mappings section of the screen. (See "Load to Customers" as an example below).



?

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Best answer by sai_ram 22 May 2019, 17:00

Hi Vinod, Thanks for bringing this up!



 



This issue is solved and pushed to v6.3. 



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4 replies

Userlevel 7
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I had the same thing happen to me - I cleared my cache and the issue resolved itself.

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I also received this.

Userlevel 7
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Hi Vinod, sorry for the inconvenience caused. since the issue seen by multpile persons, I've raised a support ticket. My support team will get back to you on this.

Thnaks for bringing this up.

Userlevel 7
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Hi Vinod, Thanks for bringing this up!

 

This issue is solved and pushed to v6.3. 

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