Suggestions for Person Admin

Suggestions for Person Admin

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@pgeorge duplicates are being created because we can’t use the GS Person ID as the unique identifier for person. 

The real-time sync would be amazing and make our life easier that’s for sure but we still need to be able to use the GS Person ID as the unique identifier for Person as the contacts created in Gainsight might be modified afterward in SF and this will need to sync back to GS as well.

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@Shilpa Gumnur - we also need a way to make email address (Person) an optional field. It is making our use of People Maps unmanageable. Same issue as @Wayne, stated above.

 

cc - @christopher_sanderson , @tonyaclemons 

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@amanda.caldwell Hey, looks like email id is the identifier for the people model in your case and identifiers are mandatory fields to avoid duplication of person records. However, I’m curious to hear about the challenge in using People maps, could you please elaborate on that?

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