Hi there -
Our Salesfoce intance is undergoing an org migration and will be moved to a new instance. Are their any next steps that I should be aware of to reconnect Gainsight or ensure that is continues to run smoothly?
Already have an account? Login
Login to the community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
You'll definitely want to chat with your Gainsight CSM about this. When connecting a Gainsight tenant to your SFDC environment, there are links and references made to unique IDs like Account, Contact, etc that don't just "copy" over to a new tenant. There is some planning and validation that needs to be done to ensure that things stay connected.
Where you able to move to a new instance? Do you need any more help regarding the same?