Hi there -
Our Salesfoce intance is undergoing an org migration and will be moved to a new instance. Are their any next steps that I should be aware of to reconnect Gainsight or ensure that is continues to run smoothly?
Salesforce Instance Updating: Next Steps for Gainsight
Userlevel 1
Userlevel 7
+3
Hi Elisa,
You'll definitely want to chat with your Gainsight CSM about this. When connecting a Gainsight tenant to your SFDC environment, there are links and references made to unique IDs like Account, Contact, etc that don't just "copy" over to a new tenant. There is some planning and validation that needs to be done to ensure that things stay connected.
You'll definitely want to chat with your Gainsight CSM about this. When connecting a Gainsight tenant to your SFDC environment, there are links and references made to unique IDs like Account, Contact, etc that don't just "copy" over to a new tenant. There is some planning and validation that needs to be done to ensure that things stay connected.
Userlevel 4
Hi Elisa,
Where you able to move to a new instance? Do you need any more help regarding the same?
Where you able to move to a new instance? Do you need any more help regarding the same?
Userlevel 7
+2
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