Question

Reflection of default values on fields.

  • 19 November 2021
  • 5 replies
  • 36 views

Userlevel 4
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Hi Team,

 

Customer has reached out on the unavailability of default values on success plans fields. I reached out to the Success Plans team and they have confirmed that the default values won’t reflect as per the product set-up. As a follow-up questions, customer wants to know the other areas where the default values that are set on fields won’t reflect.

I can find from the community post that dependent picklist too doesn’t support the default values as we may have a contradiction between Controlling field and the dependent field. 

Could you please share more information as to where else the default values won’t reflect?


5 replies

Userlevel 6
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wanted to add this: 

as it predates the question here but continues to be on ongoing problem. Still looking for an answer to my question of “Does anyone at Gainsight know, comprehensively, where these default fields are configurable but not supported?” as well.

Userlevel 1
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@bradleymcg 

Configuring default values for fields in success plan type layout is in our medium term roadmap. Currently the default value mentioned while creating a custom field is not support. 

Userlevel 6
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@anirbandutta or @Anil Raj Pujari any thoughts?

Userlevel 7
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@Anil Raj Pujari do we have any admin settings to share in this context?

Userlevel 6
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Customer here - my ask was simply ‘Does anyone at Gainsight know, comprehensively, where these default fields are configurable but not supported?’.  @andutta can you help find out if anyone knows this or is willing to find out?

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