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Population of NPS on Company object

  • 15 January 2021
  • 3 replies
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M
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Hey All, 

 

Can anybody please let me know how the value of NPS is being populated on Company object’s NPS field. 

 

Thanks

Manik

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Best answer by sekhar_dutta 21 January 2021, 06:22

Hi @manik.narula ,

Whenever a NPS being recorded for a specific company in Gainsight, NPS gets calculated based on last 180 days and get stored in Company object. This calculation happen only when a new NPS for that company is recorded.

Please let me know if you need any other details.

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gunjanm
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Userlevel 7
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@manik.narula it would simply use the system NPS object to auto-populate. You would have to feed NPS data into the NPS Survey Response (or use the Load to Surveys Rule Action) in order to get it to the Company in the end. 

  
End Proctoring-
 
Gunjan
john_apple
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Userlevel 7
Badge +1

@manik.narula it would simply use the system NPS object to auto-populate. You would have to feed NPS data into the NPS Survey Response (or use the Load to Surveys Rule Action) in order to get it to the Company in the end. 

  
End Proctoring-
 

Or deploy a survey with an NPS question from Gainsight

sekhar_dutta
Rank
Userlevel 3

Hi @manik.narula ,

Whenever a NPS being recorded for a specific company in Gainsight, NPS gets calculated based on last 180 days and get stored in Company object. This calculation happen only when a new NPS for that company is recorded.

Please let me know if you need any other details.

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