Hello, we are currently in the process of migrating our Zendesk connector from 1.0 to 2.0
Initially, all of the data was imported into an Object called Zendesk tickets, but now with the 2.0 connector, two OOB jobs are provided:
- Cases Sync: This job syncs Zendesk tickets/cases into Cases object in Gainsight.
- Users Sync: This job syncs Zendesk users into User object in Gainsight.
How can I make sure to have all of these jobs imported to Zendesk tickets object too? I don’t want the Zendesk ticket object to only cover historical data whereas Cases object will digest all of the newly created data.