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MDATime zone Issues

  • 23 October 2015
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MDA Time Zones

The MDA manages time in UTC, meaning that datetime values do not work with reporting logic in Gainsight.

Example: Customer has a filter set to "today" on a dashboard...at 5p PST all their dashboards go blank and start looking at "tomorrow" because the logic is based in UTC, and no data exists yet for tomorrow in their daily data.

It would be best to follow timezone logic set in the SFDC org, second best would be to have the customer set it (similar to the rules engine), third would be a manual set per tenant by the Gainsight team during installation.
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Best answer by sai_ram 6 September 2017, 15:38

Hi Devin, Summer Release is out now and this feature is shipped in Summer Release
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Discussions have started on proper implementation of the timezone in MDA. One the requirement document takes a shape, would share it with you for review.
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Hi Devin, Summer Release is out now and this feature is shipped in Summer Release