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Is there a way to track zendesk interactions in gainsight at the relationship level? Or can be implemented?

  • 18 December 2019
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I am working with a customer in which he wanted to track zendesk interactions in gainsight at the relationship level.

Is there a way by which it can be achieved or can be implemented?
Thanks
 

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Best answer by dan_ahrens 18 December 2019, 16:29

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Hi @imran1184 - this is not currently supported as Zendesk does not track tickets at the relationship level (relationships are a construct that only exists in Gainsight). Zendesk accounts should map to Salesforce/Gainsight accounts.

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