Solved

Is there a way to track zendesk interactions in gainsight at the relationship level? Or can be implemented?

  • 18 December 2019
  • 1 reply
  • 323 views
imran1184
Rank
Userlevel 4
Badge

I am working with a customer in which he wanted to track zendesk interactions in gainsight at the relationship level.

Is there a way by which it can be achieved or can be implemented?
Thanks
 

icon

Best answer by dan_ahrens 18 December 2019, 16:29

View original

1 reply

dan_ahrens
Rank
Userlevel 7
Badge +3

Hi @imran1184 - this is not currently supported as Zendesk does not track tickets at the relationship level (relationships are a construct that only exists in Gainsight). Zendesk accounts should map to Salesforce/Gainsight accounts.

CS Ops and Digital Scale @ Atlassian

Reply


Terms & ConditionsCookie settings