Is there a way to track a Gainsight account to Salesforce account that is linked to a different Salesforce account. Or - is there a better way to get around this situation? We need to figure a way to have the new brand have its own GS account and fire CTAs even though there is no Salesforce account
Company A is the parent account of multiple brands we work with: Company A, Company B, Company C and now Company D.
The Comany A account in Salesforce used to represent Company A only, and separately to this, we had a Salesforce account for Company B, and a Salesforce account for Company C. This worked well with Gainsight, where they each had their ARR, their CTAs, and their usage and so on.
We have now brought a new brand on board: Company D. They signed on the same paper as the other brands and were therefore merged to the Company A account in Salesforce, instead of having their own separate account.
This is causing issues for CS, as Company, a brand new customer, don't have their own account in Gainsight, meaning they also won't have their own usage, CTAs, business review tracking, timeline entries etc.
Best answer by john_appleView original