Introduction to Adoption Explorer (SFDC Edition)

  • 29 August 2019
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Adoption Explorer helps manage your customer’s usage data in the Gainsight environment, and quickly surface the most relevant view of usage data across your customer base. Adoption Explorer offers powerful segmentation capabilities to manage multiple product lines, more robust control of aggregations and calculations, and totally re-imagined visualizations to surface deep insights. Customer’s usage data at Company and/or Person level can be stored at both daily and weekly level along with their entitlements. Using the ingested data, admins can define new derived fields without the need of Rules Engine.

This 11-minute video provides an overview of Adoption Explorer. The video focuses on how to configure a project in Adoption Explorer, and how to enable it on C360.

For detailed documentation on Adoption Explorer, refer Adoption Explorer Docs.


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