Has anyone set up an integration with a LMS? We use Docebo, so it would be great if anyone else has specifically worked with this tool. However, I’d be interested to hear from anyone who has set up any LMS at all.
I’m looking to get some help with the architecture of this integration and curious to see how others have set this up.
Best answer by john_appleView original
@All, did anyone got to know about this?
Looks like there is a integration between Docebo and SFDC: https://www.docebo.com/knowledge-base/using-docebo-embedded-into-salesforce/
If that creates objects and data within SFDC, then those records could be used in Gainsight through the Salesforce Connector 2.0.
We’d also want to see which education resources on the LMS they’ve currently used, to drive appropriate CTAs.
Example scenario- let’s say Customer X has already seen training video 1-A which helps with the “Finance” module of our product. If we’re still seeing a decline in usage data in the Finance module, we wouldn’t want to recommend they use Training video 1-A...since they’ve already used this. That would not be effective. Knowing they’ve already looked at training video 1-A, we would be able to better tailor our messaging, and suggest they look at something they haven’t tried yet, such as a webinar recording.
I’d be curious to see if anyone else ingests similar education data directly (or even indirectly) into GS.
There might be some other solutions to load this data to Gainsight. For example, you could export to CSV and then import the data via an S3 bucket but that might be fairly manual. I have found that SFDC connectors are a great alternative to automating data flows.