Question

Error message *Unable to process the request*

ana_costa
Hello All,

One of our Customer Success managers reported the attached error
message when viewing an IC/Relationship record in Gainsight production.



I’m not aware of what this error is referring to, seems pretty
vague to me, so I was wondering if you can help me figure this out.





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4 replies

lila_meyer
Rank
Userlevel 7
Badge +2
Hi Rona,

Can you please contact support@gainsight.com to help investigate what's happening in your org? Thanks!
Lila Meyer, Dir. Global Education Services
rona_yang
Was this ever resolved? I am also having this issue and it is very frustrating as it happens on the majority of my C360 reports
ana_costa
Hello Denise, 

Yes, I have a ticket opened with support. 

Thanks.
dstokowski
Rank
Userlevel 6
Badge +3
Ana -
Are they still experiencing the error?  If so, can you issue a ticket to support?  Also the Details (+ sign) can be useful for our team to help troubleshoot.
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