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Do you need a license or permission to view the Gainsight widget in Salesforce?


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We have had different reports that some Salesforce users are not able to see the Gainsight Widget on the account page. Do you need to have a specific set of permissions or license?

 

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Best answer by phani_kumar 24 May 2020, 11:33

Ok. Please add these 2 Gainsight Standard and/or Gainsight Special Permission sets and try, it should work.

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Hi Andrea.

Correct me if my thinking was wrong. Your Salesforce users want to see the Gainsight Reports on Gainsight C360 Page? If yes, please add the below permission and try it.

Gainsight Standard and/or Gainsight Special

Thanks.

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Yes - we are trying for users to be able to see the C360 and timeline associated with the account.

Userlevel 7
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Ok. Please add these 2 Gainsight Standard and/or Gainsight Special Permission sets and try, it should work.

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