Question

Create URL for Timeline Activity for Export

  • 1 February 2021
  • 11 replies
  • 135 views
kcsp
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  • kcsp
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  • 30 replies

Is there a way to create a custom URL for Timeline activities that can be exported out?

The hyperlinks in Gainsight are great, but they do not export out. We have some external reporting, and there are some pieces of data we can’t export (per company policy); it would be helpful to be able to export the Activity hyperlinks so users with permissions can be re-directed to Gainsight to drill into details where necessary.

11 replies

sai_ram
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@kcsp Thanks for sharing your request here. What kind of export are you looking for?

kcsp
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@sai_ram we currently export to S3, so as long as the hyperlink can be a new field added to an S3 extract, this would meet our needs.

nitisha_rathi
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@kcsp What kind of users would access these links? Gainsight licensed users or users without license as well?

sai_ram
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@kcsp we need your inputs here.

kcsp
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@nitisha_rathi anyone would be able to see the link, but only those with a Gainsight license would be able to see details in Gainsight once clicking the link.

gunjanm
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@kcsp you could CONCAT the link in the Rule before exporting. It’s just https://YOURSUBDOMAIN.gainsightcloud.com/v1/ui/timeline#activities/TIMELINEACTIVITYGSID 

  
End Proctoring-
 
Gunjan
smathew4
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@kcsp 

Wanted to check in to see if you have solved for this. I am going to be trying it today

smathew4
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I got it! We use SFDC edition still, so I used this prefix to create the click-thru url

https://SFDCMYDOMAIN--jbcxm.SFDCINSTANCE.visual.force.com/apex/JBCXM__ActivityTimeline#/activities/ & GSID

 

spencer_engel
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Can anyone update this? I tried @smathew4’s base URL since we’re on hybrid NXT, but I’m afraid hybrid NXT is not accounted for here. The base with “jbcxm” in it technically works, but it links to the legacy view of a timeline entry and also has links to the legacy view of the C360.

 

As for the base URL @gunjanm provided, that doesn’t work for us because nobody logs in directly via NXT for us, so it redirects to the login page for NXT, which nobody has credentials for. 

 

Is there an updated solution out there for hybrid NXT edition on Lightning version?

benwanlessmenlo
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@spencer_engel  I just checked mine worked like this.

https://SFDCDOMAIN--jbcxm.vf.force.com/apex/GainsightNXT#timeline%23activities%2FACTIVITYGSID

You can also replace the %23 with a # and the %2F with a /

https://SFDCDOMAIN--jbcxm.vf.force.com/apex/GainsightNXT#timeline#activities/ACTIVITYGSID

spencer_engel
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@benwanlessmenlo gave me the formula (thank you!). I’m posting this on behalf since his comment didn’t go through: 

https://SFDCDOMAIN--jbcxm.vf.force.com/apex/GainsightNXT#timeline#activities/ACTIVITYGSID

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