Hi there -
I have the zendesk connector set up and syncing fine - but for reporting I’m only able to build reports using the organisation ID which is numeric field. I added a mapping file using the CSV import function on the Zendesk connector page to map the numeric Zendesk organisation value to a name. It doesn’t appear to have worked. When I go to build a report organisation ID and organisation name are both available, but organisation name has no value attached to it.
Can any of you offer any suggestions or tips as to where I might be going wrong?
PS:The input csv looks like this, but with more rows.
|CORP UK||12345678910111213|| |
Best answer by Dave_M
I may just log this as a support issue but thanks very much for taking the time to respond.