Connectors Enhancements in the v6.27 latest release

  • 23 August 2021
  • 1 reply

Userlevel 4
  • Gainsight Employee: Veteran Rookie
  • 17 replies
1. Quicker Loading of Metadata from Salesforce Objects

Gainsight has improved performance of loading metadata from Salesforce objects. The Salesforce metadata will be automatically stored and refreshed every seven days. This enhancement will get the information faster from Salesforce.

Admins can manually refresh the Salesforce data by clicking Refresh Metadata from the context menu of Salesforce connection in the Administration > Integrations > Connectors 2.0 (Horizon Experience) > Connections tab.


  • Admins must manually refresh the metadata to see the new custom Gainsight Object or fields added in Salesforce.
  • This feature will be enabled for all customers in a phased manner after the 6.27 release. To enable this feature in priority, contact Gainsight support.

For more information on Salesforce connector, refer to the Salesforce Connector article.

2.Out of Box Jobs for Freshdesk and ServiceNow

Gainsight has added two Out of box Jobs (OOB) to sync important data such as Tickets and Users, which are required for the assessment of data in Gainsight, after importing data from the external applications.

Note: These OOB jobs will be available only when a new Freshdesk or ServiceNow connection is created in the Administration > Connectors 2.0 page.

1 reply

Userlevel 7
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@sakumar thank you for sharing!