Question

Connector Error Log header labels

  • 20 May 2022
  • 1 reply
  • 22 views

Badge +5
  • Gainsight Employee: Shoshin
  • 3 replies

Hello -

We are experiencing issues when viewing the Error Log from the Connector jobs. We’re seeing that the file would contain header labels that are shown with System Internal Names rather than logical field labels that we explicitly define in Data Management. This creates extra steps for the end user when attempting to do any type of troubleshooting as the Internal Names are not helpful if a sync failed. Instead of field labels, it contains a code with prefix 'gsd'. There is not a way for us to make any sense of this log to troubleshoot. User would have to navigate away to Data Management and then look for the Internal Name id to match it and then find the corresponding Field label - this is poor user experience.

Any idea why the headers don't reflect naming similar to Field Names? It's not good user experience to keep having to reference Data Management to find and match names with the ids.

 

 

 


1 reply

Thank you for this feedback. We will work on this soon as part of our execution logs improvement in connectors

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